Pool Cabana Service Associate
4 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Pool Cabana Attendant to join our team at Resorts World Las Vegas. As a Pool Cabana Attendant, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded throughout their stay.
Key Responsibilities:
- Maintain complete knowledge of RWLV hotel features, services, attractions, amenities, locations, and hours of operation.
- Complete daily setup of rentals, escort guests, and assist them with their service requests throughout the day and complete pool turndown services.
- Anticipate and deliver guests' requests effectively.
- Process charges and payment settlements.
- Maintain cleanliness and tidiness of the pool deck and entire property areas.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Respond to guest inquiries in a timely and professional manner.
- Coordinate daily cabana booking arrangements.
- Obtain and maintain position-specific licensing.
- Communicate all safety and repairs needs to the appropriate department or member of management.
Requirements:
- Ability to effectively communicate in English.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to work varied shifts, including nights, weekends, and holidays.
Preferred Qualifications:
- Forbes or AAA knowledge.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- At least 18 years of age.
- High School diploma or equivalent.
- Minimum of six months customer service experience, preferably in a resort pool, food & beverage, retail, or a related field.
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