Pool Cabana Service Associate

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Resorts World Las Vegas Full time

Job Summary:

We are seeking a highly skilled and customer-focused Pool Cabana Attendant to join our team at Resorts World Las Vegas. As a Pool Cabana Attendant, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded throughout their stay.

Key Responsibilities:

  • Maintain complete knowledge of RWLV hotel features, services, attractions, amenities, locations, and hours of operation.
  • Complete daily setup of rentals, escort guests, and assist them with their service requests throughout the day and complete pool turndown services.
  • Anticipate and deliver guests' requests effectively.
  • Process charges and payment settlements.
  • Maintain cleanliness and tidiness of the pool deck and entire property areas.
  • Ensure all Resorts World core values and property and department standards are implemented and applied.
  • Respond to guest inquiries in a timely and professional manner.
  • Coordinate daily cabana booking arrangements.
  • Obtain and maintain position-specific licensing.
  • Communicate all safety and repairs needs to the appropriate department or member of management.

Requirements:

  • Ability to effectively communicate in English.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to work varied shifts, including nights, weekends, and holidays.

Preferred Qualifications:

  • Forbes or AAA knowledge.
  • Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

  • At least 18 years of age.
  • High School diploma or equivalent.
  • Minimum of six months customer service experience, preferably in a resort pool, food & beverage, retail, or a related field.


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