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Concierge Ambassador

1 month ago

Sens, Bourgogne-Franche-Comté, United States Caesars Entertainment Full time
Job Summary:

The Concierge Ambassador will provide exceptional guest service, creating unique experiences through coordinating dining, entertainment, spa, and salon treatments, cabana reservations, transportation, tour excursions, and special requests.

Accuracy and attention to detail are essential in completing all reservations.

The Concierge Ambassador will promote the Caesars brand and Caesars Palace by suggestively cross-selling and up-selling Caesars Palace restaurants, spa, salon, entertainment, and nightlife.

Liaising across the property and brand, the incumbent will establish and build vendor and venue relationships.

Anticipating guest needs and providing service with the highest ethical standards, flexibility, patience, resourcefulness, creativity, and professionalism are key.

Essential Job Functions:
  1. Utilize all resources to provide an exceptional service experience for guests.
  2. Complete required training and ongoing coaching as needed.
  3. Coordinate guest needs with other departments for a seamless experience.
  4. Process new Total Rewards Memberships and communicate benefits to guests.
  5. Service Total Rewards Members, processing vouchers and providing account information and rewards.
  6. Update daily supply inventory and understand operational reports and guidelines.
  7. Ensure consistent usage of GO Concierge and record requests and tasks.
  8. Consistently promote and lead service experiences through entertainment shows, dining reservations, shopping appointments, and new exhibits.
  9. Understand and use service systems, including Open Table, LMS, CMS, and Special Event Plans.
  10. Adhere to uniform guidelines and assist in special event planning and holiday activities.