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Retail Operations Leader

2 months ago

Spokane, Washington, United States European Wax Center Full time

Beauty Center General Manager

We are seeking a dynamic and experienced leader to oversee our beauty center operations. If you have a successful history of managing teams of 5-20 primarily young female staff to enhance customer satisfaction and exceed sales goals while creating a supportive team atmosphere, we want to hear from you. Are you passionate about skincare and the beauty sector? Do you aim to cultivate and motivate your team to drive business success and achieve recognition for their contributions?

What We Offer:

  • Attractive salary with performance-based bonuses
  • Comprehensive benefits including Medical, Dental, Disability, and Life Insurance
  • 401(k) Retirement Plan with Employer Contributions
  • Employee discounts on products and complimentary services
  • Paid Time Off
  • Support from experienced local owners
  • Access to premier training programs from a leading national brand
  • Opportunities for personal growth and career advancement
  • Chance to manage and expand a thriving business with revenues exceeding $1.5M

As our company continues to grow, we are looking for an outstanding leader who is dedicated to developing talent, promoting a positive workplace culture, and empowering teams to achieve their performance and sales goals. While we prioritize internal promotions, we need someone to work alongside our top performers to mentor, guide, and enhance their leadership skills, as well as manage daily operations and the growth of our center.

Your Responsibilities:

In your role as the leader of our center's daily operations, you will manage a team of enthusiastic associates to exceed performance and sales objectives. You will set an example by providing exceptional customer experiences and demonstrating excellent sales results as a part-time Guest Service Associate.

Key Success Factors:

  • Recruit and onboard high-quality staff
  • Define and communicate clear goals
  • Hold team members accountable for their performance
  • Provide ongoing training and development
  • Inspire and motivate team members consistently

Your Initial Days:

  • Connect personally with the existing team to understand their motivations and career aspirations
  • Learn about our company culture and the brand by completing the New Manager Training program and collaborating with the Owners
  • Establish daily, weekly, and monthly goal-setting routines for team members aligned with the center's business objectives, utilizing clear communication and recognition to enhance performance
  • Gain hands-on experience as a Guest Service Associate to deliver outstanding customer service
  • Understand the key performance indicators that drive business success and how your team's actions impact these metrics
  • Work with the owners to master center operations, policies, and standards to maintain brand integrity
  • Expand the team by recruiting and training exceptional new associates, including Guest Service Associates and Wax Specialists
  • End goal: Efficiently manage the center while fostering a positive internal culture and ensuring strong performance outcomes

Ideal Candidate Profile:

  • Minimum of 2 years of experience in team leadership
  • Background in the Beauty Industry with experience in both Service and Retail Sales; an Esthetician or Cosmetologist license is a plus
  • Strong work ethic and dedication
  • Proven ability to lead a team to exceed sales targets
  • Familiarity with operations of a beauty center
  • Passion for providing exceptional waxing services
  • A desire to thrive in a fast-paced, growing business environment

If you are excited about leading a team of dedicated beauty professionals to deliver outstanding customer experiences and foster a high-performance culture, we would love to hear from you.

We are an Equal Opportunity Employer.

European Wax Center started as a family-owned salon with a vision to transform the waxing experience. Recognizing the importance of using the right wax, we developed a formula that nurtures the skin while ensuring a virtually painless process. Our exclusive Comfort Wax has propelled European Wax Center to become the leading wax specialty personal care brand in the United States, with over 800 centers nationwide. Our Inland Northwest locations are independently operated by local owners.

We proudly represent the European Wax Centers of the Inland Northwest, aiming to empower our guests and associates to radiate confidence. Our vision is to establish ourselves as an iconic beauty brand, achieving sustainable growth while maintaining our authentic values. Our core principles are simple: we prioritize mutual respect, conduct ourselves with integrity, aim to delight our guests, and believe in having fun while providing exceptional service. Does this resonate with you? Experience it firsthand with us.