Field Service Engineer

4 weeks ago

Lebanon, Pennsylvania, United States Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Thermo Fisher Scientific. As a Field Service Engineer, you will be responsible for performing customer installs, repairs, and preventative maintenance on laboratory instruments in assigned territories.

Key Responsibilities
  • Provides onsite installation of instruments, upgrades, updates, repairs, and planned maintenance service
  • Displays professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
  • Achieves specified revenue targets while satisfying customers from instrument repair, installs, and PMs
  • Interacts with customers to offer and close the sale of service contracts and other service products
  • Collaborates with internal partners to resolve customer issues and improve processes
  • Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR), and Field Service Report (FSR) submissions
  • Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, and car stock management
  • Drives Qualification & Validation Products at customer sites
  • Maintains technical competency level servicing new instruments and problems by attending trainings, staff meetings, and remaining up to speed on new products, markets, customers, and competitors
  • Manages travel expenses and follows Life Technologies travel policies and guidelines
Requirements
  • Requires a bachelor's degree in engineering, biology, chemistry, or a related field or equivalent work experience and knowledge
  • 3+ years of relevant experience in a related science, engineering, and/or customer-facing role
  • Uses effective questioning to identify customer needs
  • Exercises judgment setting work priorities and identifies next steps
  • Requires minimal guidance
  • Participates as a positive influence to the team
  • Quickly adapts to change with positive and constructive feedback
Preferred Qualifications
  • Experience in a clinical, diagnostics, and/or other regulated environment
  • Interest in learning and understanding IT systems and processes
  • Experience in related product applications
Working Conditions

Frequent travel to customer sites is required and ranges from 25-75% of work time. Works both in a home office and in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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