Field Service Engineer III, SEM/SDB/FIB

3 days ago

Lebanon, Pennsylvania, United States Thermo Fisher Scientific Full time

Job Title: Field Service Engineer III, SEM/SDB/FIB

**Job Summary:**

We are seeking a highly skilled Field Service Engineer III, SEM/SDB/FIB to join our team at Thermo Fisher Scientific. As a key member of our Materials and Structural Analysis Division, you will be responsible for performing on-site installation, servicing, and repair of complex electron microscopy systems.

**Key Responsibilities:**

* Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
* Provide troubleshooting and repair support for customers and other field service personnel
* Cultivate and develop positive working relationships with customers, system users, and company personnel
* Successfully complete technical training and identify and complete specialist training based on microscopes in the region
* Proactively seek out additional learning opportunities both inside and outside of the region
* Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge
* Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
* Complete and submit field service reports
* Perform Preventative Maintenance on assigned tools
* Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
* Provide training for customers and users on system maintenance
* Make yourself available to train and mentor new field service engineers
* Provide feedback to product quality teams
* Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

**Requirements:**

* University degree in electronics, physics, engineering, computer science, or similar field preferred
* 1-5 years of experience operating, troubleshooting, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB, Prober, or similar systems
* Experience with Ultra High Vacuum (UHV) a plus but not required
* Excellent interpersonal communication, teamwork/building, time management, organizational, problem-solving, conflict management, and customer service skills
* Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision
* Must be willing to travel 25-50% of the time
* Must possess a valid driver's license and passport and travel regionally and internationally as the need arises

**Physical Requirements:**

* Extensive walking may be required
* May work at customer locations, in office environments to include cubicles, and/or in laboratory environments
* Must be able to secure entrance to US Government laboratories and facilities
* Potentially pass through areas where chemical-based allergens may be in use
* Depending on the area of the building, personal protective equipment may be worn
* Physical requirements include the ability to lift up to 50 lbs

**Our Mission:**

At Thermo Fisher Scientific, we enable our customers to make the world healthier, cleaner, and safer. We share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.

**Why Join Us:**

As a Field Service Engineer III, SEM/SDB/FIB at Thermo Fisher Scientific, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful impact in the scientific community.

**Apply Today:**

If you are a motivated and experienced professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.

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