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Guest Service Expert

2 months ago

Scottsdale, Arizona, United States Marriott Full time

About the Role

We are seeking a skilled Guest Service Expert to join our team at The Phoenician, a Luxury Collection Resort. As a Guest Service Expert, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and exceeding their expectations
  • Work collaboratively with the kitchen and other departments to ensure seamless service delivery
  • Manage the menu, including reading and verifying information
  • Take a hands-on approach to work, moving, lifting, and placing objects weighing up to 25 pounds without assistance and 50 pounds with assistance
  • Stand, sit, or walk for extended periods, managing the menu and taking a hands-on approach to work

Requirements

  • High school diploma or G.E.D. equivalent
  • Less than 1 year related work experience
  • No supervisory experience
  • None

About Marriott International

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing opportunities for growth and development, and we are committed to non-discrimination on any protected basis.

About The Luxury Collection

The Luxury Collection Hotels & Resorts offers the promise of authentic experiences that evoke lasting, treasured memories. With over 120 properties in more than 35 countries, we are dedicated to delivering exceptional service and creating unforgettable experiences for our guests.