Program Delivery Quality Assurance Specialist

1 day ago


Fitchburg, Massachusetts, United States National Safety Council Full time
Job Title: Program Delivery Quality Assurance Monitor

At the National Safety Council, we are committed to eliminating the leading causes of preventable injuries and deaths. We are seeking a highly skilled and detail-oriented individual to join our team as a Program Delivery Quality Assurance Monitor.

Job Summary:

The Program Delivery Quality Assurance Monitor will be responsible for observing and evaluating instructor activities during driver safety courses. This role requires a high level of initiative, excellent communication skills, and the ability to work independently.

Key Responsibilities:
  • Observe and document instructor activities during driver safety courses
  • Conduct quality assurance monitoring to ensure compliance with program requirements and state regulations
  • Attend various NSC driver safety courses and participate in all aspects of class as an attendee
  • Record objective information used to evaluate instructors facilitating NSC driver safety courses
  • Provide written summaries of observations for each assigned instructor/class within 24 hours of completion of monitoring
  • Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required
Requirements:
  • Excellent written and verbal communication skills
  • Self-starter with the ability to work independently
  • High level of initiative and good time management and organizational skills
  • High school diploma or equivalent required
  • Proficient with Microsoft Outlook, Excel, Word, and PowerPoint
  • At least 2 years of relevant customer service or call center experience preferred
What We Offer:
  • Competitive hourly rate of $35/hour
  • At least 20 PTO days accrued 1st year and 11 paid holidays
  • Flexible work arrangements
  • Comprehensive medical, dental, vision, and life insurance plans
  • Flex spending accounts for medical and dependent care
  • 403(b) & Roth 403(b) with employer match up to 6%
  • Reimbursable training
  • Student loan pay down
  • Dress for your day

We believe that you can't be safe if you don't feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.



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