Quality Assurance Specialist in Construction

2 weeks ago

Fitchburg, Massachusetts, United States NVR Full time

NVR, Inc., the parent company of Ryan, NV and Heartland Homes, has been dedicated to assisting families in building their dream homes since 1948. As one of the top five homebuilders in the United States, we prioritize quality and customer satisfaction, proudly marking the completion of nearly 510,000 homes nationwide. Our operations extend beyond home sales and construction; we also oversee teams, acquire land, manufacture materials, provide mortgage services, and support NVR's extensive business operations.

NVR is seeking intelligent, highly motivated, and results-driven individuals to join our manufacturing facility. You will become part of a dynamic culture that values teamwork, collaboration, and innovative thinking. If you thrive in a fast-paced environment with significant responsibilities, this role may be the perfect fit for you. NVR offers substantial opportunities for career advancement and mobility.

As a Construction Quality Representative, your primary responsibility will be to uphold NVR's Brand Promise by delivering technical support and conducting research to resolve quality issues related to products and services, both in the manufacturing plant and in the field. You will also perform studies and analyses to assess quality and service levels, while recommending and implementing improvement plans.

Key Responsibilities

• Proactively enhance the quality assurance program at the plant by developing, maintaining, coordinating, and implementing systems and procedures.

• Create and maintain reports to evaluate quality and service levels, providing analyses and action plans for performance enhancement.

• Conduct audits and research studies, communicating findings and recommendations within both manufacturing and homebuilding sectors.

• Collaborate with shop floor personnel and quality team members to understand and meet customer quality expectations.

• Continuously upgrade and maintain quality standards across all departments as necessary.

• Diagnose product quality issues and take necessary corrective actions.

• Address inquiries and issues from homebuilding operations promptly and effectively.

• Oversee and manage special projects as assigned.

Qualifications

• Minimum of 2 years of experience in construction management or a related field.

• Bachelor's degree is preferred.

• Proficient in reading construction blueprints.

• Familiarity with the technical aspects of residential construction is advantageous.

• Ability to build relationships and engage with internal customers to understand their needs and provide exceptional service.

• Strong verbal and written communication skills.

• Excellent organizational, planning, and time-management abilities.

• Proven capability to analyze problems, identify solutions, and drive results to achieve desired outcomes.

• Results-oriented with the ability to work under pressure, adapt to change, and manage multiple priorities.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Willingness to work flexible hours, travel to job sites regularly, and participate in out-of-state training.

• Valid driver's license and a good driving record.

Life at NVR

At NVR, your ambition is matched by our commitment to your success. We provide the tools and industry knowledge necessary for your growth. Our management team is experienced and supportive, with nearly 80% of them promoted from within, ensuring mentorship and guidance for your career path.

NVR also offers competitive benefits that reflect our strong commitment to our employees, including:

  • Competitive Compensation.
  • Home Purchase Discounts.
  • Mortgage and Settlement Services Discounts.
  • Comprehensive Health, Life, and Disability Insurance.
  • 401(k) plan with immediate eligibility for contributions.
  • Employee Stock Ownership Program.
  • Vacation and Holidays.
In addition to traditional benefits, we offer stock ownership through a profit-sharing trust as part of our retirement savings package. NVR has consistently achieved the highest Earnings Per Share growth rate in the homebuilding industry over the past decade, ensuring that as we grow, so do you.

We are an Equal Opportunity Employer. Drug testing and background checks are required. Applicants must be legally authorized to work in the United States, as NVR does not provide visa sponsorships.

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