Quality Assurance Specialist
2 weeks ago
Position Title: Program Quality Agent
Department: Brokerage, Program Management
Reports to: Assistant Supervisor
Employment Status: Full-time, 37.5 hours per week
Work Hours: To be determined between 8AM – 5PM
FLSA: Non-Exempt
Supervisory Responsibilities: None
Position Summary: The Program Quality Agent is integral to the operational success of the Montachusett Regional Transit Authority. This role is tasked with the management, documentation, and oversight of all Program-Based Transportation Incidents and Complaints, as well as conducting thorough Program-Based Site inspections. The position requires meticulous attention to detail in maintaining records, conducting follow-up inspections, and addressing incidents and complaints associated with all brokerage program transportation providers.
Key Responsibilities:
- Facilitate clear and consistent communication, both written and verbal, with transportation providers, HST staff, programs, and families regarding incidents, complaints, and site inspections for all brokerage program transportation services.
- Address escalated complaints from program-based vendors and provide timely responses to vendors, programs, and HST through various communication channels.
- Assist in the creation, implementation, and upkeep of an internal Vendor Management System (VMS) aimed at enhancing quality and compliance procedures.
Additional Duties: As business needs evolve, employees may be required to undertake other responsibilities as necessary. Employees are expected to recognize any modifications in their job duties since the last review. Furthermore, MART may request employees to assess their position as part of the performance evaluation process.
Qualifications:
- High School Diploma or equivalent
- Commitment to maintaining confidentiality of PHI and adherence to HIPAA regulations
- Dependable transportation
Skills Required:
- Strong organizational and time management skills
- Excellent oral, written, and listening communication abilities
- Proficiency in Microsoft Office applications
- High attention to detail
- Adept at multitasking in a dynamic environment
- Ability to work independently as well as collaboratively within a team
Work Environment: Primarily operates in a standard, climate-controlled office setting.
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