Emergency Communications Specialist
2 weeks ago
Weld County Regional Communications Center (WCRCC) is seeking a highly skilled Emergency Communications Specialist to join our team. As a vital link between citizens and first responders, this role requires a strong passion for public service and a desire to help the community.
Job SummaryThe Emergency Communications Specialist is responsible for answering incoming emergency and non-emergency phone calls, assessing situations, and determining the correct course of action. This role also involves generating accurate calls for service, monitoring radio traffic, and tracking unit activity.
Key Responsibilities- Promptly answer incoming emergency and non-emergency phone calls
- Assess situations and determine the correct course of action
- Generate accurate calls for service and update existing calls
- Monitor radio traffic and track unit activity
- Ensure timely and accurate dissemination of information
- Provide exceptional customer service
- Engage in ongoing continuing education
- High School Diploma/GED
- 2 years of experience in a customer service focused role
- Ability to type at least 40 words per minute with 98% accuracy
- Driver License, Valid and in State and maintain for the duration of employment
- CCIC/NCIC Certification and maintain for the duration of employment
- International Academies of Emergency Dispatch Emergency Medical Dispatch Certification and maintain for the duration of employment
This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay. The Emergency Communications Specialist must maintain availability to work all shifts, including days, evenings, nights, weekends, and holidays, with hours and days off subject to change.
Maintain on-call availability and the ability to report within 2 hours of being called in during scheduled on-call hours. Maintain availability to work overtime shifts as needed. Maintain consistent and reliable attendance during scheduled work hours which includes assigned on-call and assigned overtime.
Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.
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