Salesforce Business Systems Analyst

4 days ago


Reston, Virginia, United States Mastech Digital Full time

Mastech Digital Inc. is a minority-owned business certified by NMSDC. As a public traded firm under MHH at NYSE, we have established ourselves in 1986. Our headquarters is located in Pittsburgh, PA, with operations spread across 11 global recruiting & sales offices across the US.

Role: SFDC BA

Location: Smithfield RI

Duration: Full-Time

Job Description

  • Minimum 6 years of systems analyst experience and 3+ years of Salesforce experience are required.
  • Expertise in understanding Salesforce product areas, including Communities, Sales Cloud, Service Cloud, and other related areas is essential.
  • Strong understanding of solutions on the Salesforce platform, including Apex, Visual Force, Lightning components, LWC, and Salesforce workflows/Flows is necessary.
  • Experience in performing data analysis using SQL on an Oracle database and Excel is required.
  • Collaboration in a team environment to develop, deploy, and support key applications and features is essential.
  • Delivering software in an Agile environment is a must.
  • Excellent written and oral communication skills are required to interview business partners and understand objectives, use cases, and requirements.
  • Strong analytical skills enable research, documentation, and review of existing systems and recommendation of designs for achieving requirements for self-contained projects within a larger program.
  • Proficiency in writing user and system stories and supporting documentation is necessary.
  • Ability to diagram business processes and system workflows is required.
  • Desired/Good to have Skills
  • Salesforce certification is highly desirable.
  • Working understanding of Prover QA automation is a plus.
  • Experience with cloud platforms like AWS and EKS is desired.
  • Experience with Java and web services is a plus.
  • Familiarity with front-end technologies (HTML5, CSS3, jQuery, JSON, Ajax, ) is a plus.
  • The Value You Deliver
  • Lead team and develop Salesforce modules to modernize and streamline client experience and client servicing processes.
  • Collaborate with technology and business teams to deliver high-quality solutions for business problems.
  • Mentor and provide technical guidance to junior analysts.


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