Fitness Center Attendant

3 weeks ago


Plainville, Connecticut, United States YMCA Of Greater Hartford Full time
Job Overview

Fitness Center Attendant

Under the guidance of the Wellness Director and aligned with the mission of the YMCA, the Fitness Center Attendant plays a crucial role in the management and delivery of services within the fitness facility, ensuring exceptional service for members, participants, and guests.

KEY RESPONSIBILITIES:

  1. Foster and maintain exemplary customer service levels with members and guests.
  2. Conduct member engagement outreach to connect individuals with various available services.
  3. Greet members warmly and with enthusiasm, anticipating their needs.
  4. Listen actively to member feedback and respond in a timely and appropriate manner.
  5. Encourage members to build confidence and self-motivation in their fitness journeys.
  6. Conduct thorough fitness appointments for new members, adhering to all necessary documentation processes.
  7. Demonstrate effective problem-solving skills, taking ownership of issues and ensuring resolution.
  8. Collaborate effectively as a member of the YMCA team.
  9. Identify members using unsafe or ineffective techniques and provide constructive suggestions.
  10. Be accessible to all members, regardless of age, gender, race, socioeconomic status, lifestyle, or fitness level.
  11. Create opportunities for members to enhance their engagement and sense of belonging within the YMCA.
  12. Monitor member participation consistently and provide constructive feedback.
  13. Regularly inspect and clean equipment to ensure proper maintenance.
  14. Report any equipment requiring repair to the supervisor immediately, following branch repair protocols, and display appropriate signage.
  15. Maintain overall cleanliness and organization of the YMCA facility.
  16. Uphold all YMCA policies and procedures.
  17. Be knowledgeable about YMCA emergency protocols and respond promptly and appropriately.
  18. Maintain excellent attendance and punctuality for all shifts.
  19. Arrive for shifts well-groomed and in the designated uniform, including nametag, avoiding inappropriate attire.
  20. Attendance at staff meetings is required.
  21. Promote only YMCA programs and services to members and guests.
  22. Perform additional duties as assigned.
  • Candidate must possess a solid understanding of health and fitness principles.
  • Excellent communication and interpersonal skills are essential.
  • Current certification in Community CPR, First Aid, and AED is required within 30 days of hire.

PHYSICAL DEMANDS:

  • Must be able to stand for the duration of the shift.
  • Must be able to bend and stoop occasionally.
  • Must be able to lift up to 45 pounds occasionally.


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