Fitness Center Attendant

2 weeks ago


Plainville, Connecticut, United States YMCA Of Greater Hartford Full time
Job Overview

Wellness Attendant

Under the guidance of the Wellness Director and aligned with the mission of the YMCA, the Wellness Attendant plays a crucial role in the operations and services provided in the fitness center, ensuring exceptional service for members, participants, and guests.

KEY RESPONSIBILITIES:

  1. Deliver outstanding customer service to all members and guests.
  2. Engage with members through outreach calls to connect them with various available services.
  3. Greet members warmly and anticipate their needs proactively.
  4. Listen attentively to member feedback and respond in a timely and appropriate manner.
  5. Encourage members to build confidence and self-motivation in their fitness journeys.
  6. Conduct thorough fitness assessments for new members, adhering to all necessary documentation processes.
  7. Demonstrate effective problem-solving skills, taking ownership of issues and ensuring resolution.
  8. Collaborate effectively as a member of the YMCA team.
  9. Identify and assist members using unsafe or ineffective techniques with constructive suggestions.
  10. Be accessible to all members, regardless of their background or fitness level.
  11. Facilitate opportunities for members to enhance their engagement and ownership of the YMCA.
  12. Monitor member participation consistently and provide constructive feedback.
  13. Regularly inspect and clean fitness equipment to maintain proper functionality.
  14. Report any equipment needing repair to the supervisor immediately and follow established repair protocols.
  15. Ensure the cleanliness and overall maintenance of the YMCA facility.
  16. Uphold all YMCA policies and procedures diligently.
  17. Be knowledgeable about YMCA emergency protocols and respond appropriately.
  18. Maintain punctuality and good attendance for all scheduled shifts.
  19. Arrive for shifts well-groomed and in the designated uniform, including a nametag.
  20. Participate in mandatory staff meetings.
  21. Refrain from promoting non-YMCA products or services to members or guests.
  22. Perform any additional duties as assigned.
  • Must possess a solid understanding of health and fitness principles.
  • Excellent communication and interpersonal skills are essential.
  • Current certification in Community CPR, First Aid, and AED is required within 30 days of employment.

PHYSICAL DEMANDS:

  • Ability to stand for the entire duration of the shift.
  • Occasional bending and stooping required.
  • Ability to lift up to 45 pounds occasionally.


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