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Chief of Quality Enhancement

2 months ago

Santa Rosa, California, United States Northern California Behavioral Health System Full time
Job Overview

POSITION SUMMARY:

The Chief of Quality Enhancement is accountable for the strategic development, organization, and management of a comprehensive program aimed at elevating the standard of care within Northern California Behavioral Health System.

PRIMARY DUTIES:

· Offer insights on clinical and quality matters, advocating for substantial advancements in areas such as infection control, error reduction, and fostering a culture of safety.

· Oversee the maintenance of all quality-related data for the organization.

· Lead the planning and execution of successful process improvement initiatives or programs.

· Manage the systems, documentation, and procedures necessary for the effective implementation and auditing of the quality enhancement program.

· Supervise the development of educational materials for improvement initiatives, ensuring that adequate resources are available to provide expert support for the program.

· Direct and coordinate a team responsible for implementing Quality Assurance and Performance Improvement (QAPI), patient satisfaction, policy adherence, and risk management strategies.

· Act as a champion for continuous improvement and professional growth within the organization, embodying the values and culture of Northern California Behavioral Health System.

· Enhance strategies for driving cultural change within the organization and gain a deeper understanding of how operational processes can be optimized in healthcare settings.

· Engage in activities that promote personal and professional development.

· Conduct regular rounds to serve as a resource for staff, encouraging them to share opportunities for improvement.

· Stay informed about changes in legislation and regulations that impact the healthcare sector.

· Uphold the organization's ethical standards and commitment to customer service.

This position description is not exhaustive; the employee may be required to perform other related duties to meet the ongoing needs of Northern California Behavioral Health System.

Qualifications

EDUCATION AND EXPERIENCE:

Knowledge and Expertise:

· A Bachelor's degree in a relevant field is required; a Master's degree is preferred.

· At least 3 years of experience in performance improvement, quality assurance, or risk management is essential.

· A minimum of one year in a supervisory or management role is required.

· Familiarity with psychiatric service delivery systems and treatment methodologies, particularly in performance improvement or quality assurance.

· Current knowledge of continuous quality improvement methodologies.

· Understanding of applicable standards and regulations.

· CPR certification is required (or to be obtained within the first month of employment).

· CPI certification is required (or to be obtained within the first month of employment).

Skills and Competencies:

· Maintain patient confidentiality at all times.

· Exhibit sensitivity and willingness to engage with individuals from diverse social, cultural, economic, and educational backgrounds.

· Proficient in software applications (including Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint).

· Strong organizational abilities with the capacity to prioritize tasks, work independently, manage multiple responsibilities, and meet deadlines.

· Skilled in data collection, analysis, evaluation, and interpretation.

· Excellent written and verbal communication skills.

· Strong interpersonal skills, capable of collaborating with individuals from various backgrounds and educational levels.

· Ability to work autonomously as well as collaboratively within a team.

· Sound judgment, problem-solving, and decision-making capabilities.

· Demonstrated commitment to teamwork, with the ability to lead, influence, and motivate others.

· Capacity to thrive in a fast-paced, growing organization.

· Ability to perform complex mental functions and basic arithmetic tasks; interpret intricate laws, regulations, and policies; and analyze complex data and information.

Physical Requirements:

While fulfilling the responsibilities of this role, the individual may frequently be required to:

  • Utilize standard office equipment and computer keyboards with sufficient manual dexterity and wrist-finger speed for extended periods.
  • Communicate effectively in person and via telephone, ensuring clarity for a diverse audience.
  • Meet minimum visual acuity standards, with or without correction.
  • Maintain normal hearing ranges.
  • Reach in various directions, including forward, upward, downward, and sideways.
  • Walk, push, pull, lift, and carry objects, with the ability to move items from lower to higher positions or horizontally.
  • Stand or sit for extended periods, with the ability to move in and out of the work area throughout the day.
  • Lift up to 30 pounds, exert up to 100 pounds of force occasionally, and/or up to 20 pounds of force frequently.

Employee Benefits:

  • Medical Insurance
  • Vision Coverage
  • Dental Insurance
  • 401(k) Retirement Plan
  • 3.5 Weeks of Paid Time Off
  • $25,000 Life Insurance Policy at no cost to the employee