Healthcare Experience Specialist

6 days ago


Santa Monica, California, United States One Medical Full time

About Us
At One Medical, we're on a mission to transform healthcare by making quality care more affordable, accessible, and enjoyable. We're not your average doctor's office, with seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Our diverse, driven, and empathetic team is committed to delivering exceptional healthcare experiences.

The Opportunity

As a Healthcare Experience Specialist at One Medical, you'll provide an exceptional experience for our patients by providing venipuncture, dispensary responsibilities, and other clinical support services. You'll be an ambassador for patients in the office, with a mastery of human connection and a strong drive for service. You'll remove barriers to care, resulting in a truly exceptional in-office patient experience.

  • Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics
  • Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization

You will also:

  • Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and virtual medical teams with clerical duties
  • Use impeccable communication skills in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, and follow-up scheduling
  • All front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations

We're looking for someone who combines excellent specimen collection technique with tactful interpersonal skills during every interaction with patients. You should have a strong grasp of verbal and written communication, proficiency in computer technology, and experience working on collaborative, diverse, multi-disciplinary teams.

What We Offer

We offer a competitive salary: $23.50 per hour based on a full-time schedule. In addition to a great compensation package, we provide:

  • Paid sabbatical after every 5 years
  • Employee Assistance Program - free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-tax commuter benefits
  • PTO cash outs - option to cash out up to 40 accrued hours per year

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.



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