Patient Experience Director
2 days ago
**Company Overview**: At Revolution Dental Implant Center, we're shaping the future of patient care by providing exceptional experiences. Our team is dedicated to transforming lives one call at a time.
**Compensation and Benefits**: The estimated salary for this role is $90,000 annually, including up to $25,000 in performance bonuses. Enjoy a Monday-Friday schedule with no weekends or late-night shifts, and take advantage of opportunities for professional development and recognition.
**Job Description**: As our innovative Patient Experience Operations Manager, you will lead a high-performing team of patient care specialists, driving excellence through metrics-based decision making and process optimization. Key responsibilities include:
- Leading with purpose: Inspire, coach, and manage your team to deliver exceptional results
- Driving excellence: Monitor key metrics and develop strategies to surpass goals
- Streamlining operations: Implement efficient workflows and systems that enhance the patient journey
- Tech and data guru: Oversee call center technology (Manatal) and vendor performance, using data insights to inform decisions
- Elevating service: Ensure exceptional service standards, resolve escalations, and deliver on our promise of top-tier care
**Required Skills and Qualifications**: Proven experience managing a call center or customer service team, ideally in healthcare or dental. Strong leadership skills, with a knack for coaching and inspiring teams. Data-driven mindset, with the ability to analyze trends and make informed decisions.
**Why You'll Love This Role**: Make an impact in the dental industry by revolutionizing patient care. Grow with us by taking on new challenges and developing your skills. Work in a collaborative environment where your contributions are recognized and valued.
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