Healthcare Professional

3 days ago

Santa Monica, California, United States One Medical Full time

About Us

One Medical is a leading healthcare provider dedicated to making quality care more affordable, accessible, and enjoyable. Our mission is to transform the healthcare experience for everyone involved, from patients and providers to employers and health networks.

We achieve this by offering seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. As a result, we've been delighting people for over a decade.

In February 2023, we marked a significant milestone when One Medical joined Amazon. Together, we're committed to delivering exceptional healthcare to more consumers, employers, care team members, and health networks, ultimately achieving better health outcomes.

The Opportunity

As a One Medical Lab Services Specialist/Member Support Specialist at one of our offices, you'll play a vital role in providing an exceptional experience for our patients. You will be responsible for venipuncture, dispensary responsibilities, and other clinical support services. Your expertise will help remove barriers to care, resulting in a truly exceptional in-office patient experience.

You will also provide active daily management, scheduling, inventory, and facilities support. As an ambassador for patients in office, you will master human connection and drive service excellence. Your strong interpersonal skills will ensure a smooth interaction with patients and teammates alike.

You are a strong team player who uses innovative problem-solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with empathetic communication during every interaction with your patients. Your verbal and written communication skills are exceptional, allowing you to effectively convey complex information to patients and staff.

What you'll work on:

  • Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics
  • Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties

Requirements

To succeed in this role, you will need:

  • An active phlebotomy certification to practice in CA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • Strong written and verbal communication skills
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)

Benefits

We offer a comprehensive benefits package designed to aid your health and wellness, including:

  • Paid sabbatical after every 5 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year

Compensation

This role starts at $22.75 per hour based on a full-time schedule. The total compensation package may vary based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The company is committed to fair and equitable compensation practices.

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