Resident Relations Specialist

2 weeks ago


Jacksonville, Florida, United States Progress Residential Full time
Job Summary

We are seeking a highly skilled Resident Relations Specialist to join our team at Progress Residential. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to our residents during the new home orientation process.

Key Responsibilities:

  • Ensure a smooth transition into a Progress home by providing residents with essential information and resources.
  • Conduct new resident orientations, reviewing key facts about residency and setting expectations for resident responsibilities and company obligations.
  • Verify utilities are connected, and assist with minor repairs and maintenance tasks.
  • Collaborate with cross-functional teams to ensure seamless communication and resolution of resident concerns.

Requirements:

  • High school diploma or equivalent required.
  • Reliable transportation and valid driver's license.
  • Basic maintenance and repair skills preferred.
  • Comfortable with technology, including Salesforce and Yardi.
  • Excellent customer service and communication skills.

What We Offer:

  • Competitive compensation and performance-based bonus.
  • Comprehensive healthcare coverage, parental leave, paid time off, and 401k match.
  • Opportunities for growth and professional development.

Why Join Us:

At Progress Residential, we are committed to providing exceptional customer experiences and creating a positive impact on our residents' lives. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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