Resident Relations Specialist
2 weeks ago
We are seeking a highly skilled Resident Relations Specialist to join our team at Progress Residential. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to our residents during the new home orientation process.
Key Responsibilities:
- Ensure a smooth transition into a Progress home by providing residents with essential information and resources.
- Conduct new resident orientations, reviewing key facts about residency and setting expectations for resident responsibilities and company obligations.
- Verify utilities are connected, and assist with minor repairs and maintenance tasks.
- Collaborate with cross-functional teams to ensure seamless communication and resolution of resident concerns.
Requirements:
- High school diploma or equivalent required.
- Reliable transportation and valid driver's license.
- Basic maintenance and repair skills preferred.
- Comfortable with technology, including Salesforce and Yardi.
- Excellent customer service and communication skills.
What We Offer:
- Competitive compensation and performance-based bonus.
- Comprehensive healthcare coverage, parental leave, paid time off, and 401k match.
- Opportunities for growth and professional development.
Why Join Us:
At Progress Residential, we are committed to providing exceptional customer experiences and creating a positive impact on our residents' lives. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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