Overnight Customer Service Representative
6 days ago
The Overnight Closer (Member Services Representative) will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a focus on creating a welcoming environment for all.
Key Responsibilities- Customer Service: Greet members, prospective members, and guests, providing a superior level of service and support.
- Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and elevate issues to management as needed.
- Closing Shift: Balance the cash drawer, generate daily reports, and double-check entries to ensure accuracy.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Preferred experience in customer-facing roles.
- Basic Computer Proficiency: Ability to use basic computer software and systems.
- Passion for Fitness: A genuine interest in fitness and health.
- Positive Attitude: A friendly and approachable demeanor.
- Punctuality and Reliability: Ability to work a variety of shifts, including overnights.
- Standing and Walking: Continual standing and walking during shift.
- Talking and Communication: Continual talking in person or on the phone during shift.
- Lifting: Ability to occasionally lift up to 50 pounds.
Planet Fitness is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic.
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