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Office Operations Manager

2 months ago

Kirkland, Washington, United States Jeff Sand - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
As the Office Manager for a dedicated State Farm Agent, you play a crucial role in facilitating the agency's success. Your responsibilities include implementing effective office procedures and ensuring a positive customer experience. Collaborating with team members, you will streamline operations to maximize the benefits of insurance and financial services for our clients.

KEY RESPONSIBILITIES:

  • Manage incoming calls and assist clients visiting the office.
  • Build and maintain strong customer relationships, following up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries about insurance options, policy modifications, claims, and billing.
  • Utilize a customer-centered approach to educate clients on available insurance products.
  • Maintain a well-organized office environment, ensuring it meets customer needs and effectively markets relevant services.

REQUIRED QUALIFICATIONS:

  • Exceptional communication skills, both written and verbal.
  • Strong organizational abilities and attention to detail.
  • Previous experience in customer service is essential.
  • Sales experience is advantageous.
  • Proactive problem-solving skills.
  • Able to thrive in a collaborative team setting.
  • Familiarity with Windows applications.
  • Ability to coordinate efforts with others to achieve agency objectives.
  • Capacity to excel in a dynamic work environment.
  • Possession or ability to obtain relevant insurance licenses.

EMPLOYEE BENEFITS:

  • Paid time off, including holidays and personal/sick days.
  • Compensation structure includes salary plus commission and team bonuses.
  • Opportunities for professional growth and advancement within the agency.