Customer Service Representative

5 days ago


Birmingham, Alabama, United States Ryan Goolsby - State Farm Agent Full time
Job Overview

As a Customer Service Representative for Ryan Goolsby - State Farm Agent, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences.

Key Responsibilities
  • Establish Customer Relationships
    • Build and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Provide Exceptional Customer Service
    • Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information about insurance options and services.
    • Use a customer-focused approach to educate customers about insurance products and services.
  • Maintain a Strong Work Ethic
    • Demonstrate a strong commitment to success and a willingness to go above and beyond to meet customer needs.
Benefits
  • Competitive Hourly Pay
  • Paid Time Off (Vacation and Personal/Sick Days)
  • Flexible Hours
  • Opportunity for Advancement
Requirements
  • Excellent Communication Skills
    • Strong written, verbal, and listening skills to effectively communicate with customers and team members.
  • People-Oriented
    • Able to build strong relationships with customers and team members.
  • Organizational Skills
    • Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • Self-Motivated
    • Ability to work independently and as part of a team to achieve goals and objectives.
  • Detail-Oriented
    • Ability to accurately and efficiently process customer transactions and maintain accurate records.
  • Proactive Problem-Solving
    • Ability to identify and resolve customer issues in a timely and professional manner.
  • Dedicated to Customer Service
    • Commitment to providing exceptional customer service and exceeding customer expectations.
  • Ability to Work in a Team Environment
    • Ability to work collaboratively with team members to achieve goals and objectives.
  • Property and Casualty License
    • Ability to obtain a Property and Casualty license.
  • Life and Health License
    • Ability to obtain a Life and Health license.


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