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Retail Operations Leader

2 months ago

Houston, Texas, United States WizeHire Full time

Join WizeHire as a Retail Operations Leader

WizeHire is an innovative and rapidly expanding laundry service concept, and we are in search of a dedicated Retail Operations Leader who is eager to advance alongside us. Our goal is to revolutionize the laundry experience by offering a highly convenient service in a contemporary, welcoming, and secure setting.

Our exceptional service and team members are what set us apart, and we are transforming the perception of laundry services. By embarking on a career with us, you will collaborate with a remarkable group of enthusiastic professionals committed to surpassing expectations in every aspect of our flourishing enterprise.

Key Responsibilities:

  • Foster a workplace culture that aligns with WizeHire's objectives and clearly define our mission, vision, and values.
  • Recruit, interview, select, and onboard a suitable number of team members.
  • Enhance and manage operational practices for efficiency.
  • Monitor and analyze operational trends and forecasts.
  • Oversee daily operations for external teams.
  • Establish policies and procedures that comply with HR regulations.
  • Guide and support all team members in line with WizeHire policies and expectations.
  • Mentor and develop staff, including managing the onboarding process for new hires.
  • Encourage team members to take ownership of their roles and maintain accountability through regular feedback.
  • Lead the team to meet organizational goals for productivity, quality, and achievement.
  • Manage employee schedules, including training and overtime considerations.
  • Maintain open communication with Senior Management on daily operations.
  • Oversee the overall operational budget and strive to meet financial objectives.
  • Develop and implement processes to ensure continuous operational excellence in quality, speed, efficiency, and output.

Qualifications:

  • Previous managerial experience is highly preferred.
  • A solid background in retail or food service is essential.
  • A proven track record of consistently achieving and exceeding professional targets.
  • A willingness to engage in a dynamic role where all tasks are valued equally.
  • A relentless pursuit of enhancing user experiences and internal processes.
  • Strong customer empathy, with a focus on resolving issues from the customer's viewpoint.
  • Flexibility in scheduling, with availability for weekends and evenings as needed.

About WizeHire:

At WizeHire, our mission is to create a vibrant and enjoyable work environment while prioritizing exceptional customer service within our facilities and communities. We are committed to maintaining a clean, bright, and safe atmosphere, which we proudly refer to as 'The WizeHire Way.'