Field Support Associate
6 days ago
Key Responsibilities:
- Collect, report, and record all day-to-day operational data for Universal Orlando.
- Liaise between UO Partners and Tech Services by dispatching appropriate teams to address property needs.
- Distribute company equipment, including radios, keys, phones, and vehicles.
- Receive incoming calls and communicate/dispatch technical trades in response to non-emergency and emergency issues.
- Monitor radio channels for Technical Services and Attractions Operations, generating work orders in Maximo to track and report information.
- Compile and distribute hourly attraction count data via Microsoft Excel.
- Maintain Wait Time Boards and show times, as well as distribute information on the Mobile Application.
- Fulfill internal/external guest inquiries by providing a one-stop shopping experience, offering knowledge of Universal Orlando Resort.
- Compile hourly report data with multiple areas across UO, logging and distributing operational statistical reports.
- Aid internal clients via telephone for internal phone transfers and general information.
- Collect, clean, and distribute inventory, including radios, cell phones, company vehicles, and venue keys.
- Provide operating instructions and troubleshoot equipment.
- Update and maintain management schedules, departmental phone listings, daily snapshots, Team Member reference guides, and information boards around the resort.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
Requirements:
- Computer proficiency.
- Demonstrated experience with Microsoft Office (proficient in Excel and Outlook).
- Minimum typing rate of 35 wpm.
- Able to input data accurately into multiple spreadsheets.
- Bachelor's degree in hospitality or business-related field preferred.
Work Schedule: Shifts can start as early as 5:45 AM and end as late as 2 AM. The estimated salary for this position is $45,000.
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