Field Support Associate

6 days ago


Orlando, Florida, United States Universal Orlando Full time

Key Responsibilities:

  • Collect, report, and record all day-to-day operational data for Universal Orlando.
  • Liaise between UO Partners and Tech Services by dispatching appropriate teams to address property needs.
  • Distribute company equipment, including radios, keys, phones, and vehicles.
  • Receive incoming calls and communicate/dispatch technical trades in response to non-emergency and emergency issues.
  • Monitor radio channels for Technical Services and Attractions Operations, generating work orders in Maximo to track and report information.
  • Compile and distribute hourly attraction count data via Microsoft Excel.
  • Maintain Wait Time Boards and show times, as well as distribute information on the Mobile Application.
  • Fulfill internal/external guest inquiries by providing a one-stop shopping experience, offering knowledge of Universal Orlando Resort.
  • Compile hourly report data with multiple areas across UO, logging and distributing operational statistical reports.
  • Aid internal clients via telephone for internal phone transfers and general information.
  • Collect, clean, and distribute inventory, including radios, cell phones, company vehicles, and venue keys.
  • Provide operating instructions and troubleshoot equipment.
  • Update and maintain management schedules, departmental phone listings, daily snapshots, Team Member reference guides, and information boards around the resort.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.

Requirements:

  • Computer proficiency.
  • Demonstrated experience with Microsoft Office (proficient in Excel and Outlook).
  • Minimum typing rate of 35 wpm.
  • Able to input data accurately into multiple spreadsheets.
  • Bachelor's degree in hospitality or business-related field preferred.

Work Schedule: Shifts can start as early as 5:45 AM and end as late as 2 AM. The estimated salary for this position is $45,000.



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