Patient Accounts Customer Service Representative

2 days ago


Charleston, West Virginia, United States CAMC Health System Full time
Job Title: Patient Accounts Customer Service Representative

Overview: CAMC Health System is seeking a highly motivated and customer-focused Patient Accounts Customer Service Representative to join our team. This role is responsible for the effective follow-up and collection of high-dollar, delinquent, and problem account receivable claims by resolving patient inquiries in a timely and effective manner.

Responsibilities:

• Follow up on accounts having received one or more unanswered statements, ensuring timely communication with patients and guarantors.
• Obtain necessary information from guarantors/insurance companies to obtain reimbursement, utilizing negotiation and problem-solving skills.
• Research accounts to obtain resolution, utilizing internal resources and minimizing support from the Customer Service Team Lead or Supervisor.
• Review accounts to determine if they meet charity guidelines, ensuring compliance with organizational policies.
• Receive incoming calls and mail that are within the assigned area of responsibility, addressing patient concerns and resolving issues.
• Make adjustments on accounts as needed, correcting posted transactions and ensuring accurate records.
• Perform Cerner SME duties as needed, staying up-to-date with system updates and best practices.
• Assist with training of new PA Customer Service Representatives, sharing knowledge and expertise to ensure successful onboarding.

Requirements:

• High School Diploma or GED (Required)
• 0 years of experience in a similar role

Benefits:

• Competitive salary: $42,000 - $55,000 per year, depending on location and experience
• Comprehensive benefits package, including medical, dental, and vision insurance
• Generous paid time off and holidays
• Opportunities for professional growth and development within the organization

Location: General Hospital, US:WV:Charleston

Summary: We are seeking a Patient Accounts Customer Service Representative to join our team at CAMC Health System. As a key member of our patient accounts team, you will be responsible for the effective follow-up and collection of high-dollar, delinquent, and problem account receivable claims. If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

  • Charleston, West Virginia, United States CAMC Health System Full time

    Job SummaryThe CAMC Health System is seeking a skilled Patient Accounts Representative to join our team. As a key member of our revenue cycle team, you will be responsible for ensuring accurate and timely billing of medical services to third-party payers.ResponsibilitiesBill all inpatient and outpatient accounts assigned by the Unit Billing...


  • Charleston, West Virginia, United States Doctors CareUCI Medical Affiliates, Inc. Full time

    Job Summary:We are seeking a highly skilled Patient Services Representative to join our team at Doctors Care James Island. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key Responsibilities:• Greet patients and assist with paperwork...


  • Charleston, West Virginia, United States Lotus Technology Group, Inc. Full time

    Job Title: Customer Service RepresentativeEmployment Type: Contract (C2C/W2/1099)Location: South Charleston, WVExperience: 1+ YearsWork Ethic: You are a consummate professional with a strong work ethic.Aptitude: You have an innate capacity to transition from project to project without skipping a beat.Communication: You have excellent written and verbal...


  • Charleston, West Virginia, United States City National Bank of WV Full time

    Customer Service RepresentativeAt City National Bank of WV, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving service-related issues, and identifying customers' financial needs.Key...


  • Charleston, West Virginia, United States Waste Connections US, Inc Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Waste Connections US, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues and concerns in a timely and professional manner.Key Responsibilities:Respond to customer inquiries...


  • Charleston, West Virginia, United States Southern Crown Partners Full time

    Job Title: Service AssistantReports To: Service Representative/Service ManagerJob Summary: As a Service Assistant, you will ride with a Service Representative (CDL A Driver) and be responsible for delivering and merchandising products to customer accounts with a sense of urgency and faster-than-average work pace.Key Responsibilities:Provides continuous,...


  • Charleston, West Virginia, United States MUSC Full time

    Job SummaryThe Patient Access Services Representative plays a vital role in ensuring the smooth operation of our healthcare services. As a key member of our team, you will be responsible for providing exceptional customer service while facilitating accurate and timely completion of registration, verification, and preparation of patient accounts for inpatient...


  • Charleston, West Virginia, United States Enterprise Holdings Full time

    Customer Assistance Representative Sr Job DescriptionOverview:The Customer Assistance Representative Sr will provide exceptional customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This role requires gaining knowledge through local training and hands-on experience to provide...


  • Charleston, West Virginia, United States Coforge Full time

    Role: Customer Service RepresentativeKey Skills: Customer Service, customer support, customer experience via phone.Experience: 1+ yearsLocation: Charleston, WVMode of Hire: Full TimeWe at Coforge are hiring Customer Service Representative with the following skillset:· Promoting and/saving products and services.· Providing an excellent customer experience...


  • Charleston, West Virginia, United States City National Bank of WV Full time

    Customer Service RepresentativeAt City National Bank of WV, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service. Your primary responsibility will be to provide timely and effective solutions to customer inquiries and...


  • Charleston, West Virginia, United States Coforge Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Coforge. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and support via phone, email, and...


  • Charleston, West Virginia, United States Doctors CareUCI Medical Affiliates, Inc. Full time

    About UsUCI Medical Affiliates, Inc. is a leading provider of non-medical management and administrative services to healthcare facilities throughout South Carolina. Our family of brands has been delivering exceptional, convenient, and affordable healthcare experiences to families and communities for decades.What We OfferCompetitive wagesShift Differential...


  • Charleston, West Virginia, United States CVS Health Full time

    CVS Health **Job Summary** As a Customer Service Representative at CVS Health, you will play a vital role in providing exceptional customer service and support to our patients. Your primary responsibility will be to assist customers with their healthcare needs, ensuring they receive the right information at the right time. **Key Responsibilities** *...


  • Charleston, West Virginia, United States Remington Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at the Hampton Inn in Southridge. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a seamless check-in and check-out experience.Key...


  • Charleston, West Virginia, United States Enterprise Holdings Full time

    Job Summary:The Customer Assistance Representative Sr will provide exceptional customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This role requires a high level of knowledge and expertise to provide administrative support, service customers, and act as a rental back-up in a...


  • Charleston, West Virginia, United States MAKO Medical Full time

    Job SummaryWe are seeking a skilled and detail-oriented Patient Services Representative/Phlebotomist to join our team at MAKO Medical. As a key member of our laboratory team, you will be responsible for collecting specimens, processing samples, and providing exceptional customer service to our patients.Key ResponsibilitiesCollect and process specimens...


  • Charleston, West Virginia, United States Northern State Bank-Virginia Full time

    Job SummaryAs a Customer Service Representative at Northern State Bank-Virginia, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include greeting and assisting customers, processing customer deposits, withdrawals, and payments, and responding to customer inquiries in a professional and...


  • Charleston, West Virginia, United States Total Quality Logistics Full time

    {"title": "Customer Service Coordinator", "description": "About the RoleAs a Customer Service Coordinator at Total Quality Logistics, you will receive comprehensive training to become a subject matter expert in a specific mode of transportation, such as full-truckload, less-than-truckload, or drayage. Your primary responsibility will be to support daily...


  • Charleston, West Virginia, United States City National Bank of WV Full time

    About City National Bank of WVWe are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETSCustomer Service Representative RoleAs a Customer Service Representative at City National Bank of WV, you will be the first point of contact for customers, representing the bank in a professional and helpful manner. You will provide exceptional customer service by...


  • Charleston, West Virginia, United States Total Quality Logistics Full time

    {"title": "Customer Service Coordinator", "description": "About the RoleAs a Customer Service Coordinator at Total Quality Logistics, you will receive comprehensive training to become a subject matter expert in a specific mode of transportation, such as full-truckload, less-than-truckload, or drayage. Your primary responsibility will be to support daily...