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Assistant Manager

2 months ago


Carlsbad, United States Vibe Restaurants Full time

Job Summary: The Assistant Manager plays a crucial role in supporting the General Manager in ensuring the successful operation of a single unit or multi-unit store. This involves managing daily operations, financial controls, people development, customer service, and compliance across all shifts. In the absence of the General Manager or CO Manager, the Assistant Manager is fully accountable for store operations. Key responsibilities include supporting the General Manager in achieving desired store outcomes, such as increased sales, profitability, and employee retention.

Key Responsibilities:

1. Delivering Exceptional Customer Experience:

  • Directs efficient and accurate preparation of products for prompt customer delivery within established guidelines.
  • Provides production direction to crew in a clear, concise, and positive way, coaching others to lead operations.
  • Sets an example for crew by working hard to implement shift standards.
  • Identifies and resolves bottlenecks in operations to improve customer service.
  • Monitors operational programs, processes, and metrics to identify store issues and involves management in resolving challenges.
  • Demonstrates patience and a positive attitude while delegating tasks and giving production instructions.

2. Fostering a Positive Work Environment:

  • Motivates and directs crew members to exceed customer expectations with food and friendly service in clean surroundings.
  • Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback on customer experience.
  • Works with crew to act on customer feedback and resolves customer complaints using a timely, friendly, and professional manner.
  • Directs crew to take pride in delivering our Customer Promise and Brand Delivery Standards.
  • Assists in identifying and implementing local strategies to market the store and promote store involvement in the community.

3. Developing and Leading a High-Performing Team:

  • Supervises and trains crew members on crew stations, LC/VR products, processes, and policies.
  • Delegates work to crew members in a way that encourages them to work together during shifts to ensure store operations meet standards.
  • Coaches crew members on crew stations and makes them feel their contributions are valuable.
  • Sets challenging goals for self and crew, provides timely performance feedback, and ensures accountability.
  • Coaches others on management team with knowledge of employment laws and policies and welcomes new responsibilities in building crew talent.
  • Assists in developing and implementing strategies to identify, hire, promote, and orient effective crew talent.
  • Helps store management identify effective crew members who are at-risk-of-departing and takes appropriate action for retention.

4. Driving Business Results:

  • Assumes full responsibility for store profit and loss management by implementing market strategies, following cash control policies, maintaining inventory, managing labor, and applying financial reporting to enhance store results.
  • Coaches team to effectively increase sales, upsell, focus on traffic/volume/tickets.
  • Optimizes profit and loss by ensuring proper scheduling and positioning of crew.
  • Seeks best practices from peers to optimize financial controls.
  • Removes performance barriers.

5. Ensuring Compliance and Safety:

  • Supervises crew members to maintain store and equipment cleanliness and sanitation standards.
  • Takes initiative to immediately act on violations of safety, sanitation, or security policies by reporting violations to Operations Coach.
  • Motivates and educates crew members and other management to comply with loss control procedures and maintain a safe and secure environment for employees and customers.
  • Shows Operations Coach that he/she can be relied upon to maintain compliance.
  • Participates in identifying compliance issues across shifts and corrects them.

Minimum Qualifications:

  1. Must be 18 years of age.
  2. High school diploma or equivalent.
  3. Demonstration of leadership skills.
  4. English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension.
  5. Proficient math skills.
  6. Completed or willing to complete LCE/Vibe management certifications.
  7. Completion or willing to complete Anti-Harassment training.

Critical Relationships:

  1. Reports to General Manager.
  2. May be coached by CO Manager.
  3. Supervises management and crew team members.
  4. May be coached by Operations Coach.

Potential Career Path:

  1. Assists with new store openings, helps with smooth store acquisitions.
  2. Certified Training Store.
  3. Greater responsibility at a higher volume or request to act upon fixing a troubled store.
  4. General Manager.