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Bilingual Case Manager

1 month ago

Boston, Massachusetts, United States St. Francis House Full time
Job Summary

St. Francis House seeks a skilled Bilingual Case Manager to provide resource, referral, and advocacy services to homeless adult men and women. As a key member of our team, you will work one-on-one and in small groups with guests to assess individualized needs and develop goals.

Key Responsibilities
  • Provide case management services to a caseload of approximately 30-35 individuals, including referral services for internal and external agencies and resources.
  • Work within a holistic care model, collaborating closely with clinicians, psychiatrists, physicians, case managers, and support staff.
  • Conduct outreach and triage to guests in communal areas of the day shelter during weekly scheduled Case Manager of the Day shifts.
  • Document all intakes, client notes, and assessments within the HMIS database in a timely manner.
  • Utilize motivational interviewing and trauma-informed approaches to engage guests around goals.
Requirements
  • High School Diploma or Equivalent required; further education in a human service-related field preferred.
  • Experience working in direct human services with vulnerable individuals and preferably adults experiencing homelessness.
  • Lived experience of homelessness and/or recovery a plus.
  • Bilingual in English and Spanish required.
What We Offer

St. Francis House is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.