Refugee Services Case Manager

4 weeks ago


Boston, Massachusetts, United States International Institute of New England Full time

The International Institute of New England (IINE) is a leading organization in refugee resettlement and community services. We are seeking a highly skilled and compassionate Refugee Services Case Manager to join our team.

The successful candidate will provide comprehensive case management services to refugees, asylees, and survivors of trafficking, including placement, orientation, social services, and assistance. They will work closely with the Community Services Manager to ensure that clients receive the support they need to achieve self-sufficiency.

The ideal candidate will have a strong understanding of refugee issues, excellent communication skills, and the ability to work with diverse populations. They will be proficient in Microsoft Office and have experience with case management software.

Responsibilities will include:

  • Providing case management services to clients, including case planning, home visits, and program enrollment
  • Coordinating client services to achieve goals of individual and family self-sufficiency
  • Identifying at-risk clients and developing and implementing client service plans
  • Triaging difficult situations, including housing issues, medical and behavioral cases
  • Assisting with the Refugee Cash Assistance (RCA) application process and distributing RCA checks to clients

The Community Services Specialist will work in a fast-paced environment and will be required to maintain accurate and professional documentation using a centralized database. They will also be responsible for communicating with landlords to secure housing and addressing tenant concerns.

The International Institute of New England offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 403(b) plan with company match. We also offer flexible spending accounts, company-paid life insurance, and short-term and long-term disability coverage.

If you are a motivated and compassionate individual with a passion for refugee services, we encourage you to apply for this exciting opportunity.


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