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Fitness Membership Coordinator
2 months ago
Join Our Team as a Member Services Representative
Benefits:
- Flexible working hours
- Health coverage
- Paid leave
- Professional training and growth
Become a part of our team at Planet Fitness, where we aim to deliver an outstanding level of customer support to our members, potential members, and visitors, ensuring a remarkable "Judgement Free" atmosphere. We value friendliness and cleanliness, so a cheerful and positive demeanor is essential. Basic computer skills and regular physical activity are required. Start your journey with Planet Fitness today
Position Overview
Accountable for delivering exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring a remarkable "Judgement Free" experience.
Reporting Structure
Reports to the Club Manager and Assistant Club Manager.
Key Responsibilities
Customer Service and Front Desk Operations
- Welcome members and guests, providing outstanding customer service to create a comfortable environment.
- Answer phone calls in a courteous manner and assist callers with various inquiries.
- Check in members, conduct tours, enroll new members, log amenities, and communicate updates and events.
- Address member questions and concerns promptly and professionally.
- Process beverage or merchandise transactions using the point of sale system.
- Promote our unique fitness instruction classes to keep workouts engaging for both active and new members.
- Follow policies and procedures as outlined in the employee handbook.
- Exceed daily performance metrics.
- Assist in emergency medical situations as trained.
- Enforce facility rules and policies.
- Provide support for absent employees.
- Maintain the integrity and security of sensitive company documents.
- Lead by example and ensure accountability.
- Communicate relevant changes or information to staff members.
- Utilize the POS system for new membership cards, address changes, and billing inquiries.
- Check members into fitness classes daily using the Datatrak system.
- Create new memberships and guest accounts.
- Ensure the security and integrity of member documents and sensitive information.
- Keep the front desk and lobby area clean and organized.
- Perform regular cleaning and maintenance tasks, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
- Sanitize all exercise equipment and tanning beds.
- Maintain cleanliness in restrooms and wet areas, ensuring they are stocked.
- Complete daily and weekly cleaning tasks.
- Conduct walkthroughs of the club every 20 minutes.
- Monitor Key Performance Indicators such as guest counts, cancellations, and information calls.
- Assist with inventory management.
- Foster a positive, energetic, and welcoming culture at Planet Fitness.
- Act as a brand ambassador by promoting a judgement-free lifestyle.
- Stay informed about marketing initiatives, including enrollment rates.
- Friendly and positive attitude.
- Must be at least 18 years old.
- Basic computer skills with attention to detail.
- Punctuality and reliability are essential.
- Exceptional customer service abilities; capable of interacting positively and professionally with members and colleagues, exceeding expectations.
- Strong leadership and diplomatic skills.
- Problem-solving capabilities.
- Embody the core values of Planet Fitness, including teamwork, positivity, integrity, passion, and accountability.
- Engage in continuous activity throughout the shift.
- Regularly communicate with members in person or over the phone.
- Ability to lift up to 50 lbs.
- Frequent climbing, balancing, kneeling, and crouching during shifts.
- Regular cleaning of equipment and facilities.
Enhancing lives through affordable, high-quality fitness experiences requires a team of inspiring, motivated, and enthusiastic individuals. As one of the largest and fastest-growing operators of fitness centers in the United States, Planet Fitness is just getting started. We are continuously looking for talented individuals to help us cultivate the Judgement Free Zone and shape the future of our brand. With numerous locations across the country and beyond, there are ample opportunities to join our team.
Our mission emphasizes that our product is a tool for transformation, not just a brand. To utilize our services, members need to feel inspired and motivated. If you are seeking a role where you can positively impact customers' lives, you have found it. Join us in the Judgement Free Zone and experience the fulfillment of making a difference in our community.
