Customer Service Associate

2 months ago

Rockland, Maine, United States Planet Fitness Full time

Dynamic Customer Service Role

Benefits:

  • Flexible working hours
  • Comprehensive health coverage
  • Paid leave
  • Opportunities for training and growth
Are you passionate about health and fitness?

Join our team at Planet Fitness and help us deliver an outstanding level of service to our members, potential members, and visitors, ensuring a remarkable "Judgement Free" atmosphere. We value friendliness and cleanliness, so a cheerful and positive demeanor is essential. Basic computer skills and a willingness to engage in physical activity are required. Start your journey with Planet Fitness today

Job Overview

Accountable for delivering exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring a remarkable "Judgement Free" experience.

Reporting Structure

Reports to the Club Manager and Assistant Club Manager.

Key Responsibilities

Customer Service and Front Desk Duties
  • Welcome members and guests, providing outstanding service to make them feel at home.
  • Answer phone calls in a friendly manner and assist with various inquiries.
  • Check in members, conduct tours, enroll new members, and communicate updates and events.
  • Address member questions and concerns promptly and professionally.
  • Process beverage or merchandise transactions using the point of sale system.
  • Promote our unique fitness classes to both active and new members, keeping their workouts fresh and engaging.
  • Follow policies and procedures as outlined in the employee handbook.
  • Exceed daily performance metrics.
  • Assist in emergency medical situations as trained.
  • Enforce facility rules and policies.
  • Provide support for absent team members.
  • Maintain the confidentiality and security of sensitive company documents.
  • Lead by example and uphold accountability.
  • Communicate relevant information to staff members.
Member Account Management
  • Utilize the POS system for new membership cards, address changes, and billing inquiries.
  • Check members into fitness classes using the Datatrak system.
  • Create new memberships and guest accounts.
  • Ensure the security and integrity of member documents and sensitive information.
Facility Cleanliness and Maintenance
  • Keep the front desk and lobby area tidy and organized.
  • Perform regular cleaning tasks such as mopping spills, removing trash, cleaning windows, and re-racking weights.
  • Sanitize all exercise equipment and tanning beds.
  • Maintain cleanliness in restrooms and wet areas, ensuring they are well-stocked.
  • Complete daily and weekly cleaning tasks.
  • Conduct walkthroughs of the club every 20 minutes.
Additional Responsibilities
  • Monitor Key Performance Indicators such as guest counts and cancellations.
  • Assist with inventory management.
  • Promote a positive and energetic culture at Planet Fitness.
  • Act as a brand ambassador by embodying a judgement-free lifestyle.
  • Stay informed about marketing initiatives and enrollment rates.
Qualifications and Skills
  • Friendly and positive attitude.
  • Must be at least 18 years old.
  • Basic computer skills with attention to detail.
  • Punctuality and reliability are essential.
  • Exceptional customer service abilities; capable of interacting positively and professionally with members and colleagues.
  • Strong leadership and diplomatic skills.
  • Problem-solving capabilities.
  • Represent the core values of Planet Fitness consistently, including teamwork, positivity, integrity, passion, and accountability.
Physical Requirements
  • Engage in continuous activity throughout the shift.
  • Frequent communication with members in person or via phone.
  • Ability to lift up to 50 lbs.
  • Regular climbing, balancing, kneeling, and crouching during shifts.
  • Frequent cleaning of equipment and facilities.
JOIN OUR TEAM

Enhancing lives through affordable, high-quality fitness experiences requires a team of inspiring, motivated, and enthusiastic individuals. As one of the largest and fastest-growing fitness center operators in the United States, Planet Fitness is just getting started. We are always on the lookout for talented individuals to help us cultivate the Judgement Free Zone and shape the future of our brand. With over 2,000 locations across the United States and beyond, there are ample opportunities on our Planet, and we are eager to welcome new team members.

Our mission emphasizes that our product is a tool for transformation, not just a brand. To utilize our offerings, members need to feel inspired and motivated. If you are seeking a place where you can make a meaningful impact in someone's life, you've found it. Come add your energy to the Judgement Free Zone and experience the fulfillment of making a difference in our community.

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