Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional experience.
Key Responsibilities- Customer Service: Greet members and guests, provide exceptional customer service, and make members feel comfortable and welcome.
- Front Desk Activities: Answer phones in a friendly manner, assist callers with various questions, check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
- Member Accounts: Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions, check members into fitness classes daily using Datatrak systems, create new memberships and guest accounts for members, and uphold integrity and security with member documents and sensitive information.
- Club Cleanliness and Maintenance: Keep the front desk area and lobby clean and orderly, execute regular facility cleaning and upkeep, clean all exercise equipment and tanning beds, clean restrooms and wet areas, and complete daily and weekly cleaning responsibilities.
- Miscellaneous: Track Key Performance Indicators, assist with inventory counts, uphold the positive, energetic, upbeat culture of Planet Fitness, be a brand ambassador, and be aware of all marketing efforts.
- Positive Friendly Attitude: A positive and friendly attitude is essential for this role.
- Basic Computer Proficiency: Basic computer proficiency with an eye for accuracy is required.
- Exceptional Customer Service Skills: Exceptional customer service skills are necessary to interact with members and co-workers in a positive and professional way.
- Problem-Solving: Problem-solving skills are essential to address member questions and concerns in a timely and professional manner.
- Physical Demands: The role requires visible continuous activity during shift, continual talking in person or on the phone to members, and frequent cleaning of equipment and facilities.
As a Customer Service Representative at Planet Fitness, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our members and guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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