Customer Service Field Specialist
7 days ago
At Pharma Logistics, we are seeking a highly skilled Field Service Representative to join our team. This is a rewarding opportunity for individuals who enjoy working in a fast-paced environment and have excellent customer service skills.
Estimated Salary: $55,000 - $65,000 per year
This role involves providing exceptional service to customers in their assigned territory, ensuring timely and accurate delivery of pharmaceutical products. The successful candidate will have a proven track record of delivering high-quality service, meeting or exceeding customer expectations, and driving business growth.
Responsibilities:
- Complete responsibility for servicing accounts in an assigned territory
- Coordinate and book travel to perform service events to meet and exceed customer expectations
- Maintain Pharma Dispatch compliance
- Accurate recording of pharmaceutical inventory via laptop computer
- Package pharmaceutical products into shipping boxes
- Coordinate shipping arrangements with FedEx and UPS
- Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
- Ensure timely and appropriate communication with all key stakeholders and customers
- Develop and maintain strong business relationships with new and current customers to drive best-in-class customer satisfaction
- Manage and maintain expenses
- Up to 75% of daytime and overnight travel
Requirements:
- Proven track record in providing superior service to multiple accounts in a multi-city territory
- Experience performing multiple service calls daily
- Knowledge of pharmaceuticals and controlled substances
- High school or GED diploma or equivalent work experience
- Minimum 4 years of industry or equivalent experience
- Must be able to work remotely and in a self-motivating capacity
- High level of accuracy and attention to detail
- Proficiency with computers and MS Office
- Ability to prioritize multiple tasks with varying urgency
- Exceptional organization and time management skills
- Ability to work independently as well as in a team
- Self-starter and able to work in a fast-paced environment
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