Logistics Service Delivery Associate

7 days ago


Libertyville, Illinois, United States Pharma Logistics Full time
Service Delivery Representative

We are seeking a highly organized and detail-oriented Field Service Representative to join our team at Pharma Logistics. In this role, you will be responsible for delivering exceptional customer service, managing customer relationships, and driving business growth.

Estimated Salary: $58,000 - $68,000 per year

The successful candidate will have a proven track record of delivering high-quality service, meeting or exceeding customer expectations, and driving business growth. They will also have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities:

  • Deliver exceptional customer service to customers in their assigned territory
  • Coordinate and book travel to perform service events to meet and exceed customer expectations
  • Maintain Pharma Dispatch compliance
  • Accurate recording of pharmaceutical inventory via laptop computer
  • Package pharmaceutical products into shipping boxes
  • Coordinate shipping arrangements with FedEx and UPS
  • Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
  • Develop and maintain strong business relationships with new and current customers to drive best-in-class customer satisfaction
  • Manage and maintain expenses

Requirements:

  • Proven track record in providing superior service to multiple accounts in a multi-city territory
  • Experience performing multiple service calls daily
  • Knowledge of pharmaceuticals and controlled substances
  • High school or GED diploma or equivalent work experience
  • Minimum 4 years of industry or equivalent experience
  • Must be able to work remotely and in a self-motivating capacity
  • High level of accuracy and attention to detail
  • Proficiency with computers and MS Office
  • Ability to prioritize multiple tasks with varying urgency
  • Exceptional organization and time management skills
  • Ability to work independently as well as in a team
  • Self-starter and able to work in a fast-paced environment


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