Help Desk Specialist III

5 days ago


Brunswick, Georgia, United States ASG Full time
About ASG

Abacus Solutions Group (ASG) is a company built on shared core values: being difference-makers, passionate about serving, working hard with integrity, and doing the right thing. We're a team of dedicated professionals who strive to make a positive impact in our community.

Job Overview

We're seeking a Help Desk Specialist Level III to join our team at the Federal Law Enforcement Training Center (FLETC) in Glynco, GA. As a member of our IT Operations team, you'll work alongside a diverse group of technical experts to provide support to the Federal Law Enforcement Training Agency.

Key Responsibilities
  • Diagnose and resolve computer errors and technical issues
  • Troubleshoot software, hardware, and network problems
  • Train end-users on new technologies and systems
  • Backup and restore critical data files and systems
  • Install, configure, and upgrade PC software and operating systems
  • Clean and repair computer hardware
  • Provide tier I and II technical support over the phone or web
Requirements
  • 2+ years of experience in troubleshooting software and hardware in a customer service role; 3+ years preferred
  • Strong knowledge of systems and networking software, hardware, and protocols
  • Associate degree in Information Technology or related field; High School Diploma or equivalent required
  • Certifications such as CompTIA A+, Network+, or Security+ preferred
Security Qualifications
  • No security clearance required; Secret Clearance preferred
  • Must be a US Citizen
  • Must pass a Federal Law Enforcement Background Investigation

ASG is an equal opportunity employer and welcomes applications from diverse candidates. We consider qualified applicants regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.


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