Help Desk Specialist II

1 month ago


Brunswick, Georgia, United States ASG Full time
Job Title: Help Desk Specialist II

We are seeking a highly skilled Help Desk Specialist II to join our team at the Federal Law Enforcement Training Center (FLETC) in Glynco, GA.

Job Summary:

This is a full-time position that requires excellent problem-solving skills, analytical abilities, and excellent written and verbal communication skills. The successful candidate will be responsible for setting up or repairing computer equipment and related devices, maintaining system capabilities, and training users on proper use of hardware and software.

Key Responsibilities:
  • Set up or repair computer equipment and related devices
  • Maintain system capabilities by testing existing equipment and programs
  • Try out new systems and software
  • Document changes, revisions, and problems
  • Train users on proper use of hardware and software
  • Clearly communicate the understanding of the proper use of technology to team
  • Manage and train beginner specialists
Requirements:
  • 1-year of experience troubleshooting software and hardware in a customer service role
  • Excellent problem-solving skills and analytical abilities
  • Excellent written and verbal communication skills using the English language
  • High school diploma or the equivalent
  • Prefer candidates with an associate degree with an emphasis on Information Technology such as Network Administration
  • Prefer candidates with certifications such as CompTIA A+, Network+, or Security+
Security Qualifications:
  • No security clearance required; Secret Clearance Preferred
  • Must be a US Citizen
  • Must pass a Federal Law Enforcement Background Investigation

We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.



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