Front of House Manager

1 week ago


Denver, Colorado, United States Squeeze Massage Full time
About Squeeze Massage

Squeeze Massage is a revolutionary company that's transforming the massage experience for our guests. We're a feel-good company, founded by the creators of Drybar, and we're passionate about providing exceptional service and a nurturing environment for our team members.

Job Description

We're seeking a highly skilled and energetic Front of House Manager to join our team. As a Front of House Manager, you'll be responsible for ensuring an amazing experience for our guests, from check-in to check-out. You'll be the face of our company, providing exceptional guest service, resolving issues, and maintaining our high standards.

Key Responsibilities
  • Check in and greet guests with a warm and friendly welcome
  • Provide over-the-top, exceptional guest service
  • Ensure front of house, back of house, and guest lounge is maintained to Squeeze standards
  • Expertly assist guests with our digital experience, including downloading our app, setting up their account, booking appointments, and completing their appointment
  • Resolve guest issues in the shop
Requirements
  • 1+ year in retail, preferably technology or front-desk, service-related experience
  • Proven track record in delivering an exceptional guest experience
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and multi-tasking skills
  • Experience with Zendesk preferred
What We Offer
  • Competitive hourly rate
  • Health benefits (including vision & dental)
  • Paid Sick Leave
  • 1 free Mid Squeeze (50-minute massage) a month
  • At Squeeze, all add-ons are complimentary
  • Annual performance raises ($1/year)
  • Part Time - Schedule Needs (Tuesday 3-10pm; Thursday & Friday 7:15-3:15)
  • Responsive, empathetic, and understanding Management providing on-site leadership
  • A revolutionary, feel-good culture (including snacks to keep you fueled, points from peers redeemable for gift cards)
  • Quarterly paid training: we bring in an outside speaker to train on everything from mindfulness meditation to personal finance, all in the interest of helping our team members grow
  • Nurturing, supportive environment, no matter where you're at in your career
  • Leadership and career advancement opportunities in management and training
  • Team-building offsites
  • Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)

We're a company that's passionate about making a difference in our guests' and team members' lives. If you're a motivated and customer-focused individual who is eager to join a dynamic team, we'd love to hear from you



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