Kiosk Operations Lead
3 weeks ago
GBC Food Services is seeking a highly skilled Kiosk Operations Lead to oversee daily operations, staff management, and customer satisfaction at one or more kiosk locations. The ideal candidate will have a proven track record of driving operational excellence, meeting strategic goals, and upholding brand standards.
Main Responsibilities
- Directly supervise kiosk staff, including recruitment, onboarding, training, and performance evaluations.
- Establish work schedules and ensure staffing levels meet operational needs.
- Coach and develop team members to foster a high-performance culture.
Key Performance Indicators
- Meet and exceed sales, profitability, and operational efficiency goals.
- Ensure compliance with all company policies, procedures, and regulatory requirements.
- Lead by example to provide exceptional customer service and resolve customer concerns promptly.
Requirements
- Bachelor's degree in business administration, management, or a related field preferred.
- Minimum of 3 years of experience in retail, food service, or a related managerial role.
- Proven experience leading teams and achieving operational success.
Estimated Salary: $55,000 - $65,000 per year
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