Customer Service Representative

5 days ago


Northfield, Ohio, United States MGM Resorts International Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Rewards team, you will play a critical role in delivering exceptional guest experiences and driving loyalty through personalized service.

Key Responsibilities:

  • Engage with guests in a friendly and professional manner, providing a warm welcome and ensuring their needs are met.
  • Utilize our computer system to input information and navigate through our systems, ensuring accurate and efficient service delivery.
  • Provide a high level of service when interacting with guests, using problem-solving, attention to detail, and guest safety as guiding principles.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and inclusive work environment.
  • Stay up-to-date with company policies, procedures, and internal controls, ensuring compliance and maintaining the highest standards of service.

Requirements:

  • 1+ year of customer service experience, with a proven track record of delivering exceptional guest experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to navigate computer systems and programs with ease, ensuring accurate and efficient service delivery.
  • Strong problem-solving skills, with a focus on guest safety and satisfaction.
  • Availability to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A competitive starting rate of $16.02 per hour.
  • A comprehensive benefits package, including healthcare, financial, and time off benefits.
  • Professional development opportunities, including training and networking events.
  • Access to company hotel, food and beverage, retail, and entertainment discounts.
  • A fun and dynamic work environment, with opportunities to grow and develop your career.


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