IT Support Specialist

1 week ago


Portsmouth, New Hampshire, United States Red Knight Solutions, LLC Full time
Job Overview

Red Knight Solutions, LLC is seeking a skilled Field Specialist to join its Infrastructure Delivery team. As a Field Specialist, you will perform hardware-focused, break fix services and solutions on various client products. This role requires basic and moderately complex troubleshooting and repair activities, as well as the ability to make decisions based on established department and company guidelines.

Key Responsibilities:

  • Providing customer break fix support for designated equipment
  • Communicating clearly in written and verbal form
  • Possessing excellent customer service skills
  • Accepting and delivering all service calls assigned
  • Completing all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory

Requirements:

  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive yourself to client locations
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Valid driver's license
  • Reliable transportation with valid registration and adequate insurance
  • Must own a basic repair tool kit

Benefits:

  • $40 per call/$5 per call per diem
  • Dell/Lenovo certification training


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