Patient Access Coordinator

3 days ago

Goldsboro, North Carolina, United States UNC Health Care Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Specialist to join our team at UNC Health Care. As a Patient Access Specialist, you will play a critical role in ensuring that each registered patient has a complete and accurate medical record, which includes patient demographics, insurance coverage, and registration information.

Key Responsibilities
  1. Verify patient demographic and Primary Care Provider (PCP) information.
  2. Ensure that privacy and consent forms are signed.
  3. Collect and post patient payments received for services.
  4. Complete the check-in process in Epic.
  5. Ensure a provider order is present for walk-in patients.
  6. Scan relevant insurance information into Media Manager.
  7. Print armbands for patients.
  8. Inform patients of their liabilities and attempt to collect.
  9. Provide financial assistance/Access One information to patients who are unable to pay liabilities.
  10. Re-run RTE (real-time eligibility) to ensure coverage is active and filing order is correct.
  11. Complete registration-related Work Queue assignments provided by supervisor.
  12. Complete basic screening for Medicaid eligibility and financial assistance.
  13. Abide by the Wayne UNC - Financial Clearance Collections Policy.
  14. Satisfy goals pertaining to productivity and quality expectations.
  15. Use professional customer service in all patient and teammate interactions.
  16. May need to float to either Admitting or Emergency Department to assist with shift/fluctuation in patient volumes.
  17. May need to assist department staffing by being on-call.
  18. Complete Productivity Tracker Weekly and email to PFS Leadership.
  19. Review/Sign/Commit to the Patient Access Work Standards approved by Human Resources.
  20. Complete & Sign Off on the Daily Duties Sheets.
  21. Review Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, Epic changes, Department Meetings, Training Classes, etc.
Requirements
  • High school graduate or equivalent required.
  • No licensure/certification required.
  • Prior experience in a Business Office or Healthcare preferred. Bi-lingual language skills are a plus.
  • Knowledge of medical terminology preferred.
  • Outstanding customer service skills with the ability to work well with the public and teammates both in person and over the telephone.
  • Able to work with deadlines and multitask.
  • Well-organized and detail-oriented.
  • Accurate data input skills.
  • Must have effective oral and written English communication skills in order to communicate in a clear and concise manner with patients, physicians, public, teammates, and administration.
  • Displays a professional public image at all times.
  • Able to work in a fast-paced environment with frequent interruptions.
  • Basic knowledge of MS Outlook and able to learn new software rapidly.
  • Previous Electronic Health Record (Epic) preferred experience.
Work Environment

Valid NC Driver's License: No

If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

BO-215

BO-215.NON-CLIN

Job Details

Legal Employer: Wayne Health

Entity: Wayne UNC Health Care

Organization Unit: Admitting

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: WAYNE MED

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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