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Patient Care Coordinator

2 months ago

Goldsboro, North Carolina, United States HearingLife Full time
Overview

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904.

We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals.

Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Onboarding Objective

At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one.

We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.

As a leader in the hearing healthcare industry, we pride ourselves on fostering a supportive and collaborative work environment where every Team Member can thrive.

What Makes Our Onboarding Program Exceptional
  • Personalized 1:1 Coaching: You'll have the opportunity to engage in personalized coaching sessions with your People Leader.
  • Live-Virtual Webinars: Engage in live-virtual webinars hosted by department and system experts.
  • Self-Paced Learning Plans: We understand that everyone learns differently.
Responsibilities

You will act as the face of our retail clinics located around the country and in local communities.

The Patient Care Coordinator strives to ensure a positive patient experience and to help more people hear better.

  • Drive Patient appointment and clinic revenue generation by making outbound and follow-up calls to potential and existing patients.
  • Greet all patients and obtain potential referrals.
  • Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
  • Keep our office patient-ready by managing our office supply inventory per company-approved lists.
  • Manage an accurate account of petty cash, bank deposits, and credit transactions.
  • Maintain hearing aid inventory.
  • Work with patients directly to collect all insurance documentation and understand current HIPAA laws.
Qualifications

We are Excited About You if:

  • You have exceptional professionalism and can clearly articulate with our patients in face-to-face, verbal, and written communications.
  • You have a strong organization and sales mindset.
  • You have proactive customer service skills and the ability to exhibit friendly and courteous behavior in all patient interactions.
Benefits

Paid time off / Company-paid holidays / floating holidays

Health/Medical/Dental/Vision

Competitive 401(k) Program

Exclusive Discounts & Programs

Education Expense Reimbursement

Basic life and AD&D insurance