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Insurance Customer Support Specialist
2 months ago
As a vital member of our agency, the Insurance Customer Support Specialist plays a crucial role in delivering exceptional service to our clients. At Cristian Larios Farmers Insurance, we pride ourselves on being a trusted partner for our clients' auto and home insurance needs. Your friendly demeanor and reliable communication will be the first impression our clients receive, setting the tone for their experience with us.
We are excited to enhance our team and offer a rewarding career path within a reputable agency. We believe in fostering a workplace where you can take pride in serving our clients and contributing positively to the community.
What We Offer
Competitive Base Salary + Commission + Bonus Opportunities
Generous Paid Time Off (PTO)
Comprehensive Health Insurance
Life Insurance Coverage
Hands-on Training Programs
Standard Mon-Fri Work Schedule
Opportunities for Career Advancement
Evenings Off
Key Responsibilities
Deliver a positive customer experience with every interaction.
Strengthen customer relationships by presenting additional insurance options.
Provide outstanding service by processing payments and assisting with claims.
Conduct thorough policy reviews and update coverage as necessary.
Generate new business through effective cross-selling and up-selling strategies.
Maintain and manage customer files accurately.
Collaborate with team members to achieve agency objectives.
Ensure precise documentation within agency systems.
Respond to incoming customer inquiries professionally.
Qualifications
Property and Casualty license is mandatory for this position.
Excellent communication skills, both verbal and written.
Self-motivated individual who excels in independent work.
Ability to collaborate effectively with colleagues to enhance customer experience.
Driven to meet customer needs efficiently.
Proficient computer skills are essential.
Capability to manage multiple tasks simultaneously.
Strong organizational abilities are required.
