Insurance Customer Service Representative

2 weeks ago


Friendswood, Texas, United States State Farm Insurance Full time
State Farm Insurance Account Associate Job Description

As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service and support to our policyholders. Your primary responsibility will be to assist customers with their insurance needs, ensuring that their queries are addressed promptly and efficiently.

Key Responsibilities:
  • Process policy changes and updates in our system, ensuring accuracy and timeliness.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims, providing clear and concise information.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain accurate and up-to-date customer records, ensuring that all information is current and compliant with company policies.
  • Stay up-to-date with insurance products and industry trends, utilizing this knowledge to effectively assist customers and provide expert advice.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company, continuously improving knowledge and skills through training and development opportunities.

We are seeking a highly motivated and customer-focused individual to join our team as an Account Associate. If you are passionate about delivering exceptional customer service and have a strong desire to learn and grow with our company, we encourage you to apply for this exciting opportunity.



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