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Corporate Workplace Incident Threat Investigator

1 month ago

Nashville, Tennessee, United States AT-RISK International Full time
Job Description

The Corporate Workplace Incident Threat Manager is responsible for investigating reports of workplace violence and building partnerships with key stakeholders. This role involves assessing threats and risk mitigation on matters involving threats of violence, inappropriate communications, assault, harassment, suicidal ideation, and other incidents of workplace violence.

The Threat Manager uses technology, analysis, interviewing, and assessment techniques to protect personnel, information, and assets. As part of the Corporate Workplace Incident Management team, the Threat Manager contributes to providing expertise and resources to local security and Human Resources partners involving global locations and personnel.

The Threat Manager shares the team's goal of embracing continuous process improvement, innovation, and shared risk management. This position serves as a key liaison for partnerships with regional and local teams ensuring a safe and secure work environment. This position reports directly to the WIM Lead.

Responsibilities

  • Conduct investigations into workplace-related incidents, including threats from external sources and internal incidents.
  • Build collaborative partnerships with Security, Human Resources, Employee Relations, and Legal teams, leading training and awareness sessions on incident prevention.
  • Conduct interviews of victims, witnesses, and persons of interest using established interviewing techniques and skills.
  • Provide victim support and access to resources.
  • Conduct threat assessments with a focus on risk mitigation and collaboration with relevant business partners.
  • Possess highly developed written and verbal communication skills, clear and precise writing skills, and effective interpersonal skills.
  • Organize, prioritize, and investigate multiple incidents with overlapping deadlines and client-imposed priorities.
  • Participate in training and mentoring opportunities.
  • Collect, document, and preserve evidence connected to an investigation and maintain them as part of the investigations workflow and case adjudication process.
  • Use a structured investigative workflow and case management system to track and close investigations, analyzing trends and patterns to identify causation, mitigate loss, and change processes to prevent future incidents.
  • Analyze CCTV video, access control systems, and other data collection capabilities to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved.
  • Conduct and manage investigations using automated and manual tools, such as Adobe Photoshop, Adobe Acrobat DC, and a cloud-based case management system.
  • Pass a background investigation.
  • Compile and publish case management metrics.
  • Other duties as assigned.

Requirements

  • Bachelor's Degree (Preferred).
  • 4+ years of experience in Corporate Investigations, Law Enforcement, Security Operations, Incident Management, Social Services, Human Resources, or related field.
  • Familiarity with professional threat assessment organizations, including the Association of Threat Assessment Professionals (ATAP) (Preferred).
  • Prior experience in conducting in-depth and complex corporate, product, and/or vendor investigations.
  • Ability to learn new methods and approaches to seemingly familiar problems/situations.
  • Experience working in a team environment, understanding the value of diversity and shared goals in a corporate culture.
  • Familiarity with structured professional judgment tools for investigating workplace violence cases (Preferred).
  • Experience using the P.E.A.C.E. interview method or familiarity with the process (Preferred, but not required).
  • Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information related to security enforcement.
  • Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics of data, people, or things.
  • Interpersonal Temperament: Must be adaptable to performing under considerable stress when confronted with an urgent or emergency situation.
  • Technical Skills: Requires ability to utilize skills relating to computers and electronic devices and grasp related processes.
  • Demonstrated ability to empathize and verbally connect with people during both stressful and non-stressful situations.
  • Ability to use discretion with highly sensitive and confidential information.

Benefits

  • Health benefits
  • Dental
  • Vision
  • 401(k)
  • paid holidays
  • Up to 7 weeks PTO
  • Personal Gym Reimbursement