Program Manager

1 day ago

NC United States Duke University Full time
About the Role

The Program Manager of Navigation and Patient Assistance plays a vital role in ensuring the quality and consistency of our Navigation workflows for patients, as well as standard processes for Patient Assistance.

Key Responsibilities
  • Continually update and maintain Navigator workflows to ensure the team is working to the top of their license and providing the best patient quality and experience.
  • Partner with other Care Team members to clarify and identify roles and responsibilities as needed.
  • Coordinate planning cycles and work with Cancer Support Services Administrative Director and other Duke Cancer Institute (DCI) leaders on the creation and implementation of annual strategic goals and priorities for DCI Navigation across all Cancer locations.
  • Continually evaluate program objectives and goals and implement changes as appropriate.
  • Present to leadership as needed about the status of the DCI Navigation Program.
  • Directly coordinate and maintain communication with other disciplines across the Duke Cancer Center Care Team, including physicians, nurses, social workers, and supportive resources.
  • Continually work to improve referral pathways and navigation services for all patients.
  • Help support and advocate for additional navigation resources and position requests.
  • Coordinate and champion the integration of patient navigation across the DCI, including standard processes and data collection.
  • Lead team and DCI-wide meetings to ensure compliance with established policies and keep the team aware of current events and updates.
  • Follow up on action items from meetings.
  • Review program metrics and performance outcomes to identify opportunities and future projects.
  • Develop consistent onboarding, clinical education, and professional development for all Navigators, in partnership with the Nurse Navigator Team Lead.
  • Lead efforts to continually re-educate Navigators on Duke and community resources available.
  • Continually share best practices from other organizations and work to improve DCI patient navigation.
  • Meet 1:1 with direct reports and provide case supervision and case consultation.
  • Promote an atmosphere of open communication that facilitates team member input into decision-making, resolution of conflict, and collegiality among all team members.
  • Be present and available for team members onsite at all Duke Cancer Institute locations.
  • Administer various personnel actions, including position request creation, recruitment and hiring, onboarding, performance reviews, timecard approval, disciplinary actions, and other related activities.
  • Compile and maintain records, reports, and documentation of the program for evaluation.
  • Manage the Patient Assistance program budget for lodging, transportation, and emergent financial assistance grants, regularly researching and seeking out new funding sources to share with the team.
Requirements

Work requires communications, analytical, and organizational skills generally acquired through completion of a bachelor's degree program.

Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.

Patient Navigation experience is preferred.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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