Data Support Specialist

1 week ago


Raleigh, United States Smartwyre Full time
About Smartwyre

Smartwyre is a leading provider of commercial software solutions for agricultural input businesses. Our platform helps customers manage pricing, incentives, and transactional information to improve their business performance and better serve farmers worldwide.

Job Overview

The Software Data Support Specialist plays a critical role in ensuring our customers effectively utilize our platform. This position involves providing exceptional support to customers after onboarding, guiding them through data handling processes, troubleshooting, and enhancing their overall experience.

Key Responsibilities
  • Collaborate with customers to identify issues and re-train on core concepts as needed.
  • Help customers understand the lifecycle of their data and locate records within our platform.
  • Track data through various systems, including PSQL, Snowflake, and Azure, to pinpoint issues.
  • Train customers on best practices for data uploads and software functionality.
  • Assess customer needs and suggest tool enhancements to the Integration/Product team.
  • Act as a liaison between customer data elements and the software, offering tailored advice to optimize their use of our platform.
Requirements
  • Passion for working with data and at least 3 years of experience with relational databases and SQL.
  • Strong understanding of ETL processes, with Snowflake familiarity a plus.
  • Proficiency in Microsoft Excel, CSV, and EDI formats, with the ability to quickly organize data.
  • 2-4 years of experience helping customers solve technical software problems and providing exceptional support.
  • Familiarity with managing and working through support requests to ensure customer satisfaction.
  • Comfortable working with customers through various communication channels, including Teams calls and email.
  • Earned a Bachelor's degree or equivalent in Data Information and Analysis, Information Technology, Business, or a related field with technical expertise.
Compensation

$45,000 - $60,000 per year



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