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Hospitality Ambassador

2 months ago

New York, New York, United States Porchlight Full time

About Porchlight

Porchlight is a New York bar with a Southern accent, offering a unique blend of contemporary cocktails and Southern-inspired cuisine. As a stand-alone cocktail bar, Porchlight presents a welcoming atmosphere for guests to enjoy a night out with friends or a romantic evening.

Job Summary

The Host is a vital member of the Service team, responsible for creating a warm and inviting environment for guests. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

  • Guest Experience: Create a welcoming and hospitable environment for guests, ensuring their needs are met and exceeded.
  • Communication: Partner with the Maître D' to quote accurate wait times and provide guests with information about restaurant hours, menus, and reservations.
  • Liaison: Act as a liaison between guests, management, service staff, and the kitchen, communicating effectively to ensure seamless service.
  • Efficiency: Work efficiently and with a sense of urgency, remaining composed under pressure.
  • Guest Satisfaction: Demonstrate a passion for guest experience and an eagerness to learn and grow, consistently supporting a culture of Enlightened Hospitality.

Requirements

  • Experience: Experience in a guest-facing role in a restaurant is preferred, but not necessary.
  • Resy Functions: Basic understanding of Resy functions.
  • Physical Demands: Ability to walk or stand for long periods of time.
  • Language: English fluency and additional languages preferred, but not required.

What We Offer

  • Hourly Rate: $10.65/hour + tips.
  • Benefits: Comprehensive Medical, Dental, and Vision insurance, Paid Time Off, Paid Parental Leave, 51% dining discount throughout the USHG family of restaurants, Flexible Spending Options, Employee Assistance Program, and more.