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Customer Engagement Specialist

2 months ago

Pittsburgh, Pennsylvania, United States PeopleReady Full time
Job Description

As a Customer Engagement Specialist at PeopleReady, your primary role will be working with our customers, candidates, and associates to drive field-based activities needed to grow our business. You will build customer relationships, ensure business continuity, and engage our pool of candidates and associates to fulfill our mission to connect people and work through the following activities:

Key Responsibilities:
  • Schedule Management: Own management of your schedules to meet the needs of the business, which may include evenings and weekends as determined by your activities.
  • Market Engagement: Use order reports to determine what roles and markets you need to engage for job fairs and generation activities.
  • Performance Metrics: Accountable for fill rate and revenue targets directly tied back to activities completed.
  • Candidate Management: KPIs will include candidate volume, onboarding rate, dispatch rate, and revenue generation specific to the Ambassador activities.
  • Logistics and Supply Chain: Organize and lead efforts for PPE distribution to our clients and associates. Track distribution and usage to enable cost reduction and build out of budgets.
  • Associate Support: As needed, build and administer associate drug tests events in the market. Manage need, set up events, and track effectiveness.
  • Client Orientation: Determine, set up, and manage on-site client orientation as required.
  • Subject Matter Expert: Subject matter expert for all clients and associates on JobStack.
  • Onboarding and Training: Determine and manage all onboarding activities to support our customers and associates. Track and plan actions to increase usage.
  • Company Values: Consistently supports all company values of integrity and respect through actions and commitment.
  • Revenue Growth: Drive revenue through consistent contact with customers, must increase total share of wallet opportunities within market geo.
  • Collaboration: Partner with Market Manager, Branch Manager, and Sales Rep in the market to contribute and improve role effectiveness through metric tracking.
Requirements:
  • Proven Track Record: Proven success in meeting all KPIs and metrics.
  • Communication Skills: Exceptional verbal and written communication skills.
  • Organizational Skills: Strong organizational skills and attention to detail; ability to prioritize and execute multiple tasks and meet deadlines under pressure.
  • Leadership Experience: Leadership experience with ability to be an independent thinker; proven track record of strategic agility.
  • Technical Skills: Experienced with current technology (internet, social media, Microsoft Office, Salesforce, Power BI).
Qualifications:
  • Education: Associate Degree, Bachelor's Degree, or equivalent combination of education and experience preferred.
  • Work Experience: Minimum of 2-5 years' experience in the staffing industry with focus on increasing fill rates, recruiting, and customer engagement.
  • Licenses/Certifications: Must have a valid driver's license, registered vehicle, and vehicle insurance.
Compensation and Benefits:

The salary for this position is anticipated to range between $45,000 and $68,301 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks.

Work Environment and Physical Demands:
  • Physical Demands: Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move 25 pounds.
  • Flexibility: Ability to work flexible hours, including nights and weekends as needed.
  • Travel: This position requires local travel within a 100-mile radius market.