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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
**Job Summary**
The Customer Service Representative plays a critical role in meeting or exceeding customer expectations by assessing their needs, assigning priorities, and triaging information to the appropriate resources. This includes patients, medical professionals, and family members.
**Key Responsibilities**
* Act as the first point of contact for patients, carefully evaluating their purpose, assessing their needs, and prioritizing their handling.
* Maintain information regarding Patient Services initiatives and explain them to customers when appropriate.
* Enroll new customers to Patient Services.
* Record activities in the patient database and follow up to secure services for customers by contacting physician's offices, pharmacies, and other external entities to ensure patient needs are being met.
**Requirements**
* Pharmacy background or call center experience preferred.
* Excellent verbal communication skills and grammar.
* Computer literacy and competence.
* High school diploma.
* Experience working with databases (CRM preferable) or a tracking system.
* Experience working in a healthcare/pharmaceutical industry environment.
* Understanding of challenges associated with patients' medical conditions.
* Accustomed to working in high call volume environments.
**About Staffing Resource Group, Inc**
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire, and executive search services. Our innovative approach identifies and qualifies talent unique to the staffing industry, featuring a cutting-edge platform that rapidly and precisely matches professionals to client requirements. We maintain continuous contact with our qualified talent through our proprietary database of over one million candidates.
**Equal Opportunity Employer**
SRG is an equal opportunity employer.
