Lab Coordinator

4 weeks ago


Brooklyn, New York, United States The Research Foundation for SUNY Full time
Job Summary

ATTAIN (Advanced Technology Training And Information Networking) is a statewide technology initiative funded by New York State to provide urban and rural communities access to training and technology.

The ATTAIN Lab Coordinator will provide on-site coordination and facilitation of activities contained in the ATTAIN lab, including participant intake, needs assessment, software navigation support, IT support training, and overall lab management.

This position will work in coordination with the local community-based host agency and UCAWD ATTAIN project staff to achieve the enrollment, usage, and outcomes specified in their performance objectives and Program Year Plan (PYP).

Key Responsibilities
  • Deliver ATTAIN services and self-paced resources, including Academic Preparation, Career and Technical Education, ESL and Language Learning, Microsoft Certification training resources, and online third-party resources.
  • Conduct ATTAIN enrollment process and maintain participant records.
  • Determine participant Temporary Assistance for Needy Families (TANF) eligibility.
  • Facilitate in-person and virtual orientation and training to enrolled participants.
  • Proctor certification exams through ATTAIN's Certiport Authorized Testing Centers.
  • Create and maintain a clean, comfortable, and orderly learning environment in the lab.
  • Report any technical issues and their resolutions to UCAWD, Program Coordinator, and the Program Manager.
  • Maintain participant records utilizing ATTAIN's Learning Management System and third-party courseware accounts.
  • Conduct social media outreach and promotional activities as approved by UCAWD, Program Coordinator, and the Project Manager.
  • Provide participant self-paced learning assistance and any navigational or technical support remotely or in person.
  • Support and track participant self-paced learning performance and outcomes.
  • Submit monthly status reports and maintain regular communication with UCAWD, Program Coordinator, and the Project Manager.
Requirements
  • Associate's Degree with a minimum of 2 years of relevant experience in self-paced, online learning platforms and/or Learning Management Systems.
  • Experience managing enrollment accounts and the intake processes using an online management system.
  • Experience with Computer Software applications.
  • Ability to troubleshoot IT productivity software, applications, and services.
  • Experience working with underserved/underprepared populations.
  • Strong interpersonal, oral, and written communication skills.
  • Strong organizational and presentation skills.
  • Proficient working knowledge of Microsoft Office applications.
  • Ability to promote professional and ethical behavior.
  • Ability to work independently as well as a part of a team.
Preferred Qualifications
  • Bachelor's degree in education or related discipline strongly preferred.
  • Bilingual (English/Spanish) preferred.
  • Two or more years' experience working with adult population (training, advising, and/or mentoring).
  • Experience working with Temporary Assistance for Needy Families (TANF) recipients.
  • Experience in community outreach.
  • Microsoft certifications.

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