Logistics Coordinator

2 weeks ago


Phoenix, Arizona, United States NGL TRANSPORTATION INC Full time
Job Overview

As a Logistics Coordinator at NGL TRANSPORTATION INC, you will play a crucial role in ensuring the smooth operation of our transportation services. Your primary responsibility will be to manage the scheduling and dispatching of drivers and vehicles to meet customer needs efficiently.

Key Responsibilities

Essential Duties:

  • Organizing and assigning drivers, work crews, and vehicles to designated locations based on established schedules and immediate requirements for freight delivery or collection.
  • Maintaining comprehensive records of delivery orders, customer inquiries, completed tasks, service charges, and inventory.
  • Engaging with customers to provide updates on freight details, delivery schedules, and special handling instructions to ensure complete satisfaction.
  • Planning and adjusting routes as necessary to optimize delivery efficiency.
  • Preparing necessary dispatch documentation, including freight bills and invoices.
  • Tracking and documenting dispatched calls, driver routes, and delivery/pickup timings.
  • Ensuring compliance with transportation regulations and laws for all drivers.
  • Reviewing and monitoring drivers' logs, including call dispatches and arrival times.
  • Overseeing truck maintenance and repair schedules.
  • Documenting customer shipping schedules and addressing any complaints.
Qualifications

Requirements:

  • Proven experience as a truck dispatcher or in a similar logistics role.
  • Strong communication skills to effectively collaborate with team members in various situations.
  • Proficient in computer systems for scheduling and dispatching tasks.
  • Ability to manage multiple tasks simultaneously, even under pressure.
  • Calm demeanor in high-stress situations, with the ability to reassure others.
  • Quick and efficient information relay in a fast-paced environment.
  • Extensive background in customer service, including invoicing and billing.
  • Familiarity with Transportation Management Software (TMS) such as Samsara and Rose Rocket.
  • Competence in office applications like Microsoft Word, Excel, and Outlook Express.
  • Capability to monitor and manage drivers' logs and maintenance schedules.
  • Knowledge of relevant transportation regulations and compliance requirements.
  • Exceptional organizational, communication, and time management skills.
  • A degree in transportation or logistics is preferred but not mandatory.


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